Myhr Service Centre Specialist

3 weeks ago

Runcorn, United Kingdom Epredia Full time

Epredia, a global leader in providing solutions for cancer diagnostics, is dedicated to improving lives by enabling our customers to achieve diagnostic excellence. We’re growing quickly and constantly expanding our team. Find a rewarding career with a diverse group of individuals that share a passion to do work that matters and positively impacts patient lives.

MyHR Service Center Specialist

Be a part of a global team where what we do matters We seek talent individuals who will contribute and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values: People, Customer, Results, Continuous Learning, and Innovation. If you are interested in customer service and helping people, our new MyHR Service Center Specialist II role may be perfect for you.

What we do matters At Epredia, we improve lives by enabling better cancer diagnostics. What we do is personal. Our complete line of cancer diagnostic instruments and consumables help Pathologists, Labs, and Physicians do their best work in an area where precision is key.

Who you are

You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.

Location

Position Summary:
Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. The MyHR Service Center Specialist II is responsible for performing customer service activities in support of our talented employees (our internal customers). This role will serve to problem solve and help our employees as we respond to and resolve any issues that arise in our employees day-to-day that connect to the HR function.
- You will partner and trouble-shoot with other HR colleagues and members of our HR Centers of Excellence to rapidly respond to internal customer inquiries.
- You will own, provide status updates as needed and work to resolve items that arise related to the following (not inclusive):

- HR policies and HR data entry and processing changes
- Administration of Leaves of Absence, Benefits, Payroll, Time & Attendance, or any self-service resolution.
- Human Resources Administrative support throughout the entire employee lifecycle, such as producing contractual change letters, pension administration support, benefit administrative support, benefits platform engagement
- Absence management within EMEA, including administration of occupational health and doctor referrals, liaising with third party providers
- Development and maintenance of user documentation as needed.
- This role can serve as a broader learning environment for a long-term career in Human Resources Management.

**Skills**:

- Demonstrated ability to ensure confidentiality of all employee protected and private information, whilst demonstrating the highest levels of integrity.
- Ability to respectfully, clearly and in detail communicate to internal employees and external vendors, demonstrated our core values.
- Ability to respond to timed deadlines with strong demonstrated detail orientation and organization related to written and verbal communications.
- Ability to empathetically respond to internal customers with demonstrated sense of urgency and responsiveness.
- Strong computer skills with demonstrated proficiency in Workday and Microsoft Office products.
- Ability to work independently and utilize the knowledge base provided to processes and procedures.
- Strong appreciation for and ability to demonstrate the ability to deliver high-quality work without losing speed and/or accuracy, even when faced with simultaneous requests for attention.
- Ability to respond with effective business judgment and business acumen whilst also delighting our customers.
- Demonstrates a continuous improvement mindset by providing ideas and continuing to develop own skills and knowledge base.
- Fluent in written and verbal English, with additional ability to converse in Italian/German/French strongly preferred. French is a plus.

Education Requirements
- Bachelor's Degree and/or provisional studies in Human Resources Preferred

Experience Requirements
- A minimum of 2 years of related experience in human resources as a generalist or similar role preferred.
- A minimum of 1-year experience in a HR service center environment preferred.
- A minimum of 1-year experience working with processing of absences or sickness leave preferred
- A minimum of 1-year experience with Workday and Microsoft Office Products preferred.
- Experience working within a matrix organization supporting different EMEA countries, understanding different legislative requirements

YOUR APPLICATION

TO ALL RECRUITMENT AGENCIES

Epredia does not accept unsolicited third party resumes.

Epredia is an Equal Opportunity Employer.

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