Collections / Customer Service

3 months ago


Belfast, United Kingdom Step Ahead Recruitment Ltd Full time

**Collections Associate - Financial Services -** **Northern Ireland - Up to £32k basic DOE + Bonus**
- *Can be based in Lisburn or Belfast_

An exciting opportunity to join a market-leading consumer financial services business. As winners of multiple industry awards and fantastic Trustpilot reviews, this is a company who really value their employees, offering an exceptional benefits package, alongside very real prospects for growth and progression.

This role has a direct impact on the profit and loss, the collections associate will be expected to deliver both individual and team related goals whilst demonstrating the right behaviours in line with the group values.

**What’s in it for you?**
- Up to £32,000 basic + bonus
- Private Healthcare for you and your partner
- Life Insurance
- 8% employer pension contribution
- 25 days holiday + bank holidays and the option to buy/ sell days
- Retail Discounts
- Cycle to Work and Techsave scheme
- Great career prospects within a thriving, evolving business

**Job Duties and Responsibilities** **of the Collections Associate**:

- Work closely with customers, both inbound and outbound calls
- Establish customers reason for arrears, individual circumstances and their financial situation/ ability to pay
- To work within collections policy and procedure o identify a fair and appropriate outcome to return the loan bank up to date
- Adhere to FCA regulations

**Skills/attributes required**:

- Experience in consumer collection activities is desirable, however we will consider applicants from a consumer customer services background
- Knowledge of consumer credit industry
- Excellent communication both written and oral
- Team player able to build highly effective relationships

**Salary**: £27,000.00-£32,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

**Experience**:

- Customer Service/ Collections: 1 year (preferred)

Work Location: In person

Reference ID: SAR-COL



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