Cash Collection Specialist

2 weeks ago


Belfast, United Kingdom Radius Payment Solutions Limited Full time
About Radius Payment Solutions Limited

We are a fast-growing organisation that defines itself as being agile and innovative.

A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

Job Summary:

This role is responsible for managing a portfolio of accounts receivable, including cash collection, ledger management, and adherence to credit policy. You will be part of a wider team and report into Michelle Harbinson, Credit Manager, on a day-to-day basis.

Key Responsibilities:
  • Workload planning and prioritisation.
  • Achieve agreed cash collection rates and overdue KPIs.
  • Management of sales ledger.
  • Daily contact via Telephone, SMS, E-mail, Payment links, Letter.
  • Achieve call and abandonment targets.
Individual Performance Management:
  • Manage individual performance to achieve cash collection and call targets.
  • Manage contact to your portfolio throughout the collection cycle in line with credit policy.
  • Keep accurate and complete records of all customer contact within systems.
  • Escalation of accounts and issues as required.
  • Manage customers' expectations to minimise escalated calls.
  • Timely query resolution, working with colleagues in Fin Ops, customer services, and account management teams to resolve issues.
Requirements:
  • Confident telephone manner and skills.
  • Be able to negotiate and resolve.
  • Able to prioritise and adapt to meet key deadlines.
  • Own queries and problem resolution.
  • Excellent ability to communicate at all levels.
  • Flexible approach and attitude.

The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. We offer a competitive benefits package, including a range of core benefits and bonus potential. If you're interested but not sure if you have all the criteria listed, have a chat with us. We are open to applications from varied backgrounds.



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