Cash Collection Specialist
2 weeks ago
We are a fast-growing organisation that defines itself as being agile and innovative.
A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Job Summary:This role is responsible for managing a portfolio of accounts receivable, including cash collection, ledger management, and adherence to credit policy. You will be part of a wider team and report into Michelle Harbinson, Credit Manager, on a day-to-day basis.
Key Responsibilities:- Workload planning and prioritisation.
- Achieve agreed cash collection rates and overdue KPIs.
- Management of sales ledger.
- Daily contact via Telephone, SMS, E-mail, Payment links, Letter.
- Achieve call and abandonment targets.
- Manage individual performance to achieve cash collection and call targets.
- Manage contact to your portfolio throughout the collection cycle in line with credit policy.
- Keep accurate and complete records of all customer contact within systems.
- Escalation of accounts and issues as required.
- Manage customers' expectations to minimise escalated calls.
- Timely query resolution, working with colleagues in Fin Ops, customer services, and account management teams to resolve issues.
- Confident telephone manner and skills.
- Be able to negotiate and resolve.
- Able to prioritise and adapt to meet key deadlines.
- Own queries and problem resolution.
- Excellent ability to communicate at all levels.
- Flexible approach and attitude.
The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. We offer a competitive benefits package, including a range of core benefits and bonus potential. If you're interested but not sure if you have all the criteria listed, have a chat with us. We are open to applications from varied backgrounds.
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