Collections Specialist
6 months ago
**About the Role**
**Base Location**: Belfast (currently operating a hybrid working pattern with a mix of office and remote working)
**Salary**: £24,000 - £31,600 bases on experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.
**Working Pattern**: Permanent | Full Time | Flexible First options available
**What is the Role?**
At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for Collections Specialists in our gas business to join our Home Energy and Business Energy teams. Our core hours are 08:30 - 17:00 Monday to Thursday and 08:30 - 16:30 on a Friday, so there aren’t any late nights, and we don’t just offer an early finish on a Friday, there’s no weekend work at all
Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.
- Ensure all debt recovery processes are followed, customer communications are issued to prompt engagement; negotiate repayment arrangements to secure settlement of balances and escalate recovery where required.
- Ensure all team members are fully trained and cross skilled; process documents are accurate and up to date; all work streams are adequately resourced. Deputise for the Team Leader as required to ensure the Collections team is supported.
- Provide support through various projects and audits, ensuring updating and completion of all weekly and monthly KPIs for debt reports accurately and compliantly in line with agreed timescales.
- Identify areas to improve the efficiency of the Collections function and help manage change. Support the delivery of objectives, including all compliance and regulatory obligations.
- Deliver on our commitments to support vulnerable customers. Use best practice in all processes and interactions with customer to ensure positive outcomes.
**What do I need?**
To be considered for this role, we would love you to have:
- Experience of working end-to-end debt recovery processes and managing workflows effectively
- Excellent attention to detail, with strong time management, numerical and Excel skills.
- Strong written and verbal communication skills, with a willingness to achieve successful outcomes and deliver excellent customer service
- Experience working within a strong compliance and assurance framework
- The ability to lead and support others to ensure delivery of priorities and objectives
- A hands-on flexible approach to tasks and workload, with the ability to prioritise successfully
**About our Business**
SSE is a multinational energy company listed on the FTSE 100, with a vision “**to be a leading energy company in a net zero world**”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.
Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands **SSE Airtricity (Ireland) & SSE Energy Solutions (GB).**
SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
**Help us power change.**
**What’s in it for you?**
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.
**Next Steps**
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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