Administrator - Impact On Teesside

5 months ago

Middlesbrough, United Kingdom Alliance Psychological Services Limited Full time

**Main Duties**: Administrative To provide a central point of contact to receive general enquires regarding the Foundation and Recovery Pathway. To support the daily running the Recovery College by maintaining registers and dealing with correspondence. Provide admin support at team meetings by recording, collating and distributing notes. To provide efficient, accurate and timely administrative support to all team members including taking messages as appropriate, and dealing with confidential information.

To offer new patients a first appointment within the target dates; send an appointment letter and appropriate literature to the patient. To ensure all information regarding appointments is entered onto the clinical database accurately. To ensure a professional customer focused service is maintained at all times with excellent communication. Manage communications from clients, the wider Impact Team and partner organisations.

To ensure all service mail is appropriately handled and accurate messages are taken and passed to the relevant team member or designated duty worker as soon as possible. To ensure an effective filing system is maintained. Any other duties that may be required to facilitate the smooth and efficient running of the administrative function of the service. Service Support Prepare progress updates around service activity at weekly internal service meetings.

Support the Team Manager to prepare data for internal and external reports. To assist in the provision of information to patients of GP practices referred to or contacting the service including responding sensitively and promptly to those accessing the service by phone. To assist in the processing of all referrals to the service to ensure that agreed target times are met. Liaise with staff within the team making sure their availability for new patient appointments has been provided on a weekly basis.

To enter clinical and other data onto the Clinical Database in accordance with agreed procedures and guidelines. Additional Duties To develop good working relationships with the wider Impact Admin Team, keeping up to date on relevant processes and practices. Work as part of a team to cover the main reception desk for premises where this is applicable. Provide a courteous and efficient reception service for people visiting the building and respond to incoming telephone calls.

Undertake any other additional duties appropriate to the post as requested. Confidentiality In the performance of their duties, the post-holder may have access to confidential information relating to clients and their care, staff and others. They may also have access to information relating to Impact as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to clients, carers, staff, other healthcare workers or Impact business may only be divulged to authorised persons in accordance with Impact policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**General**: 1. To be responsible for own Health and Safety and contribute to Health and Safety systems and safe working practices 2. To undertake administrative duties as required and make appropriate use of admin support 3. To ensure all activities are delivered within legal requirements and Minds Quality Standards 4.

To work within the policies and procedures of Teesside Mind 5. To take part in support and supervision as required 6. To take part in learning and development activities as required 7. To undertake other tasks commensurate with the position as required

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