Student Service Advisor
6 months ago
**We are looking for a Student Service Advisor to join our Service Operations Team.**
As the voice of Kaplan, you will be part of a team who, offer support and guidance through our students’ journeys.
This is an excellent opportunity for somebody who is looking to expand their skills and build their career with an industry leader.
This is a office based role with some home working.
Please note that this role is on a rotational shift pattern working between the hours of 8.00am and 8.00pm over 7 weeks with two weekend shifts.
A detailed job description can be viewed here
**About You**
- Excellent communication skills - both written and verbal
- Experience of working within a customer focused environment (preference would be from a call centre environment)
- Target driven and focused
- Personable and able to build rapport easily with students
- Ability to manage a significant workload
- Driven to provide excellence in service
- Proactive and a desire to make a difference
- Team player
- Willing to work within the business required hours
**What we do**
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
**What we believe in**
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
This includes making sure people with disabilities are given the opportunity to bring their best. So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.
**Our values**
We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together
**What we offer**
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
**How to apply**
Shortlisted applicants will be asked to take part in a short telephone discussion, following this, suitability is assessed for an interview which maybe at our Manchester based office.
Kaplan is committed to safeguarding and promoting the welfare of children and young people. This role is exempt from the Rehabilitation of Offenders Act 1974 and recruitment checks will be undertaken for successful applicants in accordance with our background checking policy.
£22,500 per annum
-
Customer Service Advisor
6 months ago
Manchester, United Kingdom iQ Student Accomodation Full time**_Doing the right thing, even when nobody's watching? It's an iQ thing._** iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities** their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...
-
Customer Service Advisor
5 months ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...
-
Customer Service Advisor
5 months ago
Manchester, United Kingdom Switch Advisor Ltd Full timeAs a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...
-
Customer Service Advisor
5 months ago
Manchester, United Kingdom Homes for Students Full timeAre you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Daisy Bank Villas, Oxney House and Gardens as a Customer Service Advisor working 40 hours per week, Monday to Friday. At Homes for Students, we are...
-
Debt Advisor
6 months ago
Manchester, United Kingdom The Debt Advisor Full time**Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...
-
Student Welfare Advisor
5 months ago
Manchester, United Kingdom QA Limited Full timeVacancy details **Talent pool**: - Operations - HE - Operational Services**Title**: - Student Welfare Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: **Student Welfare Advisor** **Birmingham (B5 4UA)** **Hybrid: 2-3 days on Campus and two from home** **Monday to Friday either 8.30am-5.00pm or 9.00am-5.30pm or...
-
Student Care Advisor
5 months ago
Manchester, United Kingdom Gordon Yates Full timeStudent Care Advisor needed in Manchester for a temp to permanent role. This role is hybrid working paying £12 per hour. **Key Responsibilities** - Acting as the first point of contact for students and employers, making outbound calls to warm leads and receiving inbound calls with the goal of increasing business, customer satisfaction and customer...
-
Student Living Experience Coordinator
1 day ago
Manchester, United Kingdom Vita Student Full timeAbout Vita StudentWe're a pioneering student accommodation provider, driven by a passion for urban regeneration and exceptional service delivery. Our mission is to create thriving living environments that inspire personal growth and happiness. The RoleWe're seeking an experienced Assistant Residence Manager to lead our operations in First Street. As a key...
-
Customer Service Assistant, Full Time
5 months ago
Manchester, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant Manchester, UK **Duties**: - Provide exceptional customer service by responding to...
-
Customer Service Assistant, Full Time
6 months ago
Manchester, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...
-
Academic Mentor for Autistic Students
4 weeks ago
Manchester, United Kingdom Randstad Student Support Full timeJob Opportunity: We are currently seeking a Specialist-one-to-one Study Skills Support Worker to provide tailored support to autistic students studying at Universities and/or Colleges in Manchester. The ideal candidate will have excellent communication and interpersonal skills, with the ability to establish trust and rapport with students. The role will...
-
Student Services Coordinator
6 months ago
Manchester, United Kingdom EC English Language Centres Full time**About EC English Language Centres**: EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognised and trusted brand. Our vision is to maintain our growth while helping...
-
Customer Service Assistant
5 months ago
Manchester, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...
-
Course Advisor
1 week ago
Manchester, United Kingdom The University of Manchester Full timeThe University of Manchester is recognised globally for its pioneering research, outstanding teaching and learning, and commitment to social responsibility. With over 12,000 colleagues and 550,000 alumni from 190 countries, when you join our University, you become part of a truly diverse and global community. Our high-quality education is designed to meet...
-
Customer Service Contract Manager
6 hours ago
Manchester, United Kingdom Vita Student Full timeWe are seeking a highly motivated Customer Service Contract Manager to join our team at Vita Student. As a key member of our facilities team, you will be responsible for providing excellent customer service to residents in a 20 hour per week contract.In this role, you will ensure building and resident safety, maintain high cleaning standards, and assist with...
-
Facilities Assistant
9 hours ago
Manchester, United Kingdom Vita Student Full timeWe are seeking a highly organised and detail-focused Facilities Assistant - Customer Services to join our team at Vita Student. As a key member of our facilities team, you will be responsible for providing exceptional customer service to our residents, ensuring their stay with us is enjoyable and hassle-free.In this role, you will work closely with our...
-
Manchester, United Kingdom Manchester Metropolitan University Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Student Welfare and Health Promotion Advisor to join our team at Manchester Metropolitan University.The postholder will provide a case management service to students who self-refer or who are referred to the service with issues related to their health and wellbeing.The postholder will also...
-
Manchester, United Kingdom Manchester Metropolitan University Full timeAbout the Role :We are now recruiting for the new post of Senior Student Welfare and Health Promotion Advisor. The postholder will provide a case management service to students who self-refer or who are referred to the service with the type of issues described above.The post holder will also take the lead, with the support of the team, in developing and...
-
Customer Service Assistant
5 months ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...
-
Customer Service Assistant
6 months ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...