Senior Business Support Officer

3 months ago

Daventry, United Kingdom West Northamptonshire Council Full time

About the role
This is an exciting time to join our Community South Northants Adult Social Care team The local authority was created in April 2021. We’re at the beginning of our journey of shaping what the Community South Northants Hub looks like at West Northants Council, so there is plenty of opportunity to develop processes, and shape our offering so we can provide the best possible service to our colleagues in our People directorate.

What will you be doing?
Working alongside our colleagues in Community South Northants Hub you’ll support and work with a small team of Business Support Officer to ensure that all administrative tasks are undertake to the highest standard of accuracy and information is shared with the relevant team members in support of the Care Pathway process.

You will be accountable to the Team Manager and directly manage a small team of Business Support Officers. You will also be part of the Management Team and attend meetings with the Team Manager and Principal Social Workers and Care Managers to discuss their requirements from you and the Business Support Team. You will need to have a current Driving Licence and have access to a vehicle to enable you to attend external meetings and support care staff when they undertake Protection of Property visits.

About you
You don’t need experience across all aspects of the job as that will form part of your development journey, but you will need experience of supervising a team and have experience of dealing with personnel issues as this is the central to the role.

You’ll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges

Ideally you will have previous experience of using Microsoft Office and with experience of arranging, supporting and minuting meetings. You will be able to smoothly manage IT and clerical processes whilst being able use your own initiative to 'think outside of the box’. You’ll use your great attention to detail to ensure all records are maintained accurately and where appropriate support improvement in administrative systems.

If you’ve got knowledge of Health & Safety in an office environment, that’s great, but not essential; being adept at building relationships with key hiring managers and quickly developing an understanding of the role of the Adult Social Care Team and the support they require are most important.

About us
We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

**West Northants Council, where careers thrive.**

Our benefits
We offer a wide range of benefits to our employees, these include:

- **Generous annual leave entitlement** starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- **Cycle to Work** scheme.
- **Local Government Pension Scheme plus immediate life cover** (3 times your annual salary from day one) and ill-health protection.
- **Employee discounts** with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- **Car Lease scheme**:

- **Payment of professional subscription / membership**:

- If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
- **Employee Assistance Programme** - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- **Ongoing training and development** opportunities.
- **Our We

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