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Senior Technical Support Specialist

2 months ago

Daventry, United Kingdom In Technology Group Full time
Position Overview:

We are seeking a skilled Senior IT Engineer to join our dynamic team. This role is pivotal in providing advanced technical support and managing IT projects within our organization.

Key Responsibilities:
- Provide expert assistance in 3rd line support, addressing complex technical issues.
- Oversee IT-related initiatives and collaborate with the helpdesk team.
- Mentor junior engineers and facilitate their professional development.
- Manage escalations from 1st and 2nd line support teams.

Technical Skills Required:
- Proficient in Windows 10/11 and Windows Server environments.
- Experience with Active Directory management and deployment.
- Knowledge of firewall management and network configurations (DNS/DHCP, TCP/IP, LAN/WAN, VPN).
- Familiarity with virtualization technologies such as Hyper-V, VMWare, and Citrix.
- Competence in Office 365 administration.
- Involvement in project-based work, including implementation and migration tasks.

Additional Information:
This role may require occasional travel to client sites, necessitating a valid driving license and access to a vehicle.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.