Information Centre Advisor

5 months ago


Newport, United Kingdom Brook Street Full time

Admin officer

We are currently recruiting for an Admin Officer to work with one of our fantastic Public Sector clients in Newport.

This a 6-month temporary position initially, with chance of extension but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

**HYBRID WORKING**

If you have worked within the public sector before this would be advantageous but not essential. If you have transferable experience, then we would love to hear from you.

Key Responsibilities to include:

- Effectively communicating both verbally and in writing, adapting the approach based on the customers level of understanding
- Dealing with complaints via the process set out by CEU and escalating to management when necessary
- Covering weekly shifts and following allocated breaks to ensure adequate telephone cover between the hours of 9am and 5pm
- Working in an organised manner, being flexible in moving between tasks and reprioritising workloads when needed
- Linking calls to highlight trends for the business and obtaining customer permissions for CEU
- Playing an active role in Continuous Improvement as well as supporting colleagues in taking their ideas forward
- Occasionally supporting other areas of the business with their workloads such as processing forms, taking a One IPO approach

Have previous experience within an administration role (preferable)

Have good IT skills

Be able to remain calm under pressure

Be able to work with very confidential and sensitive information

Be able to provide 3 years of referencing and pass a basic DBS check

Standard hours are 37 hours per week, Monday - Friday

Pay rate of £12.00 per hour which is paid weekly.


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