Customer Service Advisor

6 months ago


Newport, United Kingdom Pertemps Network Group Full time

**Customer Service Advisor**:

- 058204774**£14.23 Per Hour**
- Full Time**Temporary**

**Newport, Newport**

**Customer Service And Call Centre**

**Job Description**:

- We are looking for an experienced Customer Service Advisor for an immediate start ongoing temporary assignment based in Newport.
- This is a full-time role and you will be required to work 37 hours per week, Monday to Friday, on a 1 in 3 rolling shift basis as follows:

- 8am - 4pm- 10am - 6pm- 12pm - 8pmWorking within the busy Customer Service team you will provide a first-class service to customers ensuring all queries are dealt with in line with Standards of Service and duties will include:
- Taking inbound calls from clients- Resolving queries and complaints from internal and external sources- Maintaining accurate database records Accessing information in support of departmental activities- Escalating calls where necessaryExcellent written and verbal communications skills- The ability to deal with people at all levels- Good working knowledge of MS Office to include Word & Excel- Attention to detail and the ability to work to targetsRate of Pay is £12.53 per hour + 13.5% shift allowance
- 28 days holiday, increasing to 33 days after 12 weeks
- Onsite parking**Pertemps**:
**Debra Davies** 02920 220776
Division 058**Pertemps Cardiff**
- Temple Court
- 13A Cathedral Road
- Cardiff
- Glamorgan
- CF11 9HA
- 02920 220776



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