Customer Service Advisor
5 months ago
_**Customer Service Advisor**_
Established in 1996 to provide flexible and accessible finance to Small and Medium sized businesses across the country our client has since grown to become one of the UK’s largest finance houses. From this continued success they are now looking to add to their growing _Customer Service Advisor team_ based in their head office in Newport.
Putting customers at the heart of everything they do, our client is on the lookout for people with a passion for people: An open ear, a kind word, empathy to continue differentiating them from their competitors.
They are an ambitious, innovative company with a growing reputation within the asset finance market, looking for someone who is passionate about delivering exceptional customer experience and self-development. Reporting to the Customer Service Team Leader, a Customer Service Advisor plays a key role in delivering an excellent customer Journey during the length of a customer’s agreement.
**As a **_**Customer Service Advisor, **_**you will be responsible for**:
- Resolve customer queries over the phone, ensuring they are satisfied with the outcome and have received an excellent customer experience.
- Maintain thorough and accurate agreement records within our bespoke administration system.
- Work collaboratively with team members and other departments to improve the customer journey and ensure that every customer agreement is managed in line with internal policies and procedures.
- Follow all company processes, procedures and regulatory requirements always ensuring compliance standards are met.
- Build and maintain a strong knowledge of core leasing products and ancillary services in asset finance.
- Provide support to customers regarding future and past transactions on their agreement.
*
**The successful **_**Advisor **_**will**:
- Previous Customer Service role experience is essential - this can be face to face or via the telephone.
- Confident and professional telephone manner.
- Good written and verbal communication skills.
- Organised and detail orientated.
**What do our clients employee’s say about working there?**
‘There’s a real opportunity to make a difference here, and everyone’s ideas are welcomed’
‘Everyone pulls together, you always get the help you need, and if you want to learn about a different team and what they do, people are happy to give you their time’
In addition to a supportive working environment, with opportunity to develop, and learn new things, there is also some great benefits including:
- 25 days annual leave + bank holidays
- Hybrid working options
- 2 additional days holiday after 5 years’ service
- Opt in private medical cover
- Subsidised gym membership
- Pension scheme
- Company events and reward schemes
Our client is proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Newport (required)
Work Location: Hybrid remote in Newport
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