Customer Service Advisor
6 months ago
**Do you pride yourself on providing excellent customer service? Do you want to be part of a team that are truly supportive, within a company known for its Great Place to Work awards? If so, read on...**
SSCL Home Office HR Contact Centre are looking for a number of Customer Service Advisors to join their fantastic team. If you have previous customer service experience and are looking to take on a new challenge that offers full training and career progression opportunities this could be a fantastic opportunity for you
The team work on a Hybrid basis from the Newport office on a Thursday and Friday and the other 3 days from home The office is a modern, newly refurbished office equipped with fancy coffee machine, daily welsh cakes and breakfast
**What you’ll be doing**:
- Answering incoming calls in line with current service level agreements, with a focus on high level of service
- Using the HR systems to provide an accurate and timely response or raise queries where applicable
- Logging call summary's after each call
- Take ownership of customer queries, comments, feedback and complaints
- Be customer focused at all times and highlight any improvements opportunities
- Working within a strong team to deliver results during peak times
**What you’ll Bring**:
- Excellent verbal and written communication skills
- Great customer service skills
- Good Microsoft IT and computer skills
**It would be great if you had**:
- Customer facing telephone and call handling skills
- Previous experience of working in a contact centre or customer service environment
Employment type: Full time, Permanent
**Location**:Newport
**Security Clearance Level**:SC
**Internal Recruiter**: Ellie
**Salary**:£22,145 inclusive of 3% flex fund
**Benefits**: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
**Loved reading about this job and want to know more about us?**
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
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