Client Services Advisor

2 weeks ago


Newport, United Kingdom Norse Group Full time

**Client Services Advisor - Newport**
**£22,777**
**37 Hours per week**

Newport Norse are the partnership between the Norse Group and Newport City Council, providing expertise across property, estates, design and facilities management.

This position is being offered on full time, fixed term contract for 9 months, working Monday to Friday 37 hours per week, 0800-1600.

**The role**

We are looking to recruit a** Client Services Advisor** into our commercial team based in Newport. The Client Services Advisor will be responsible for providing a professional service acting as first point of contact for property related enquiries for the business.
- Provide a property helpdesk service, ensuring a pro-active customer focused approach is adopted and maintained in all aspects.
- Provide a service as first point of contact for all phone enquiries to the business ensuring the caller is efficiently dealt with through the service or redirected to the appropriate service.
- Raise and process purchase orders
- Actively contribute to the development and implementation of new and innovative ways of working.
- Input and maintain data on our bespoke database, documenting all information to standard operating procedures and carry out general administration duties as required.
- Experience in a Call Centre or Customer Service environment or background is essential.
- Excellent interpersonal and communication skills with a high focus on customer service.
- Ability to make decisions on your own initiative with excellent problem-solving skills.
- Strong organisational skills with the ability to prioritise your workload with a high attention to detail.
- Professional telephone manner with ability to use tact and discretion whilst maintaining client confidentiality.

Our offer;
- Salary £22,777
- 25 days annual leave (including 2 concessionary days) + 8 bank holidays
- LGPS Pension
- Newport Norse Sickness Scheme (6 months full, 6 months half)

**_Please read the attached job description and person specification to ensure you meet the criteria for the role before applying._**

**_ We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination._


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