Complaints Agent

5 days ago

Warrington, United Kingdom Finda Recruitment Full time

Job Introduction
**Complaints Agent - Motor Finance**

**£20,000-£24,000 + 10% Bonus on top + Benefits - Hybrid working**

**NO WEEKEND WORKING - Monday to Friday 9am
- 5pm**

We are looking for the right person to join the Aftersales Team at Go Car Credit Ltd in Birchwood Park, Warrington.

If you are an **experienced complaints handler**, have worked in finance or and FCA regulated environment, dealt with after sales or complaints regarding financial agreements and looking for a new challenge where everyday is different and have the passion, motivation and drive to match then this is the job for you

**What we do?**

At Go Car Credit we are specialists in helping people secure finance who may have been declined by other lenders. We want to help our customers get back on the road to better credit.

We decided to develop Go Car Credit as we understand anyone could have problems getting credit via traditional banks. The primary focus is ethical and responsible lending and treating customers fairly, which forms our core values.

We want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer’s forecourt with confidence, helping them get behind the wheel in no time. We want our customers to feel excited about the car buying process not stressed or anxious.

We focus on ethical and responsible lending and place the customer’s interest at the heart of every decision they make. We are responsible, treat customers fairly, supportive and are always straightforward with them.

**The Role**

You will work alongside various departments but more importantly you will be responsible for managing the company’s complaints process from the beginning to the end when a customer complaint meets the FCA and CRA guidelines.
- Thoroughly investigate customer complaints and work to find a solution timely and effectively
- Build a strong rapport quickly, creating trust between yourself and the customer
- Build relationships with our dealer networks to resolve customer complaints
- Take ownership for each case and see it through to the end
- Follow through all processes with attention to detail

**Hours**:
Monday to Friday 9am to 5pm - 2 days office based 3 days working from home - NO WEEKENDS

**The Right person**:

- Confident, proactive, and passionate, resilient and have a great attitude and work ethic
- Ability to be impartial in customer situations and use initiative
- Professional telephone manner
- Excellent **written** and verbal communication skills
- Computer literate and ability to pick up systems quickly
- Able to work in a fast-paced environment within a small team
- Strong negotiation skills

**Why Join?**

Our people, culture and values are also something to be proud of and we offer:

- Excellent opportunities for skills and career development with clear progression paths
- Lively work atmosphere with a sociable and friendly team
- A genuine focus on our employees, demonstrated ethical drive and a willingness to provide reward and benefit to our team.
- “Treat days” delivered weekly to the office for staff
- An environment where you can have a great time, love what you do and develop skills along the way.
- A modern workplace, great amenities, and easily accessible through shuttle services/ Free parking

**Benefits.**
- 10% individual quality and performance bonus
- Company laptop and phone access provided for home working
- Pension Scheme
- 23 days holiday plus bank holidays
- Training and Personal Development Opportunities
- Free Onsite Parking
- Free Shuttle bus from Birchwood Park train station

If you are looking for a new challenge and a great place to work, where your hard work pays off and your dedication is recognised then don’t waste any time and apply Interviews will be commencing very soon with start dates available immediately

INDHP

Package Description
**Complaints Agent - Motor Finance**

**£20,000-£24,000 + 10% Bonus on top + Benefits - Hybrid working**

**NO WEEKEND WORKING - Monday to Friday 9am
- 5pm**

We are looking for the right person to join the Aftersales Team at Go Car Credit Ltd in Birchwood Park, Warrington.

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