Sales & Service Advisor - Warrington

9 hours ago

Warrington Cheshire, Cheshire, United Kingdom Village Hotels Full time
Sales & Service Advisor - Warrington

Role Title: Contact Centre Sales and Service Advisor

Responsible for: N/A

Reporting to: Contact Centre Team Leader


Purpose of the Role:


  • To be a key part of a multi skilled team that really excels in customer service through inbound/outbound calls and other multi communication channels.

  • Provide an industry leading service to all customers that positively promotes the brand and Village values.

  • Manage Customer Service contacts across all channels including email, voice, chat, social media, travel agent portals and other digital channels.

  • Responsibilities include but are not limited to delivering sales & service for all business and leisure customers, gym members, corporate clients and travel agents.



You achieve this by;

  • Responding to all enquiries in a timely, confident & professional manner, displaying a clear & comprehensive knowledge of the hotels, their facilities and details, taking every opportunity to up sell & refer business at all times.

  • Ensure that all relevant customer information is captured accurately at first point of contact and is protected at all times to ensure that information gathering regulations are adhered to (GDPR, PCI).

  • Ensure that all communication is recorded effectively and relevant stakeholders are advised of action required.

  • Ensure all communication & correspondence is logged according to policy for each contact with a customer or member.

  • Support with the resolution of complaints/issues politely and swiftly ensuring the customer is fully communicated too on the steps to be taken and time scales. Ensure that the escalation process or referral to another department process is logged and followed if the customer contact is out of your spectrum of knowledge.

  • Carry out ad hoc administrative duties as required to fulfill each contact & those directed by your Team Leader for the business.

  • Ensure that all revenue opportunities are maximised and other targets are achieved in all communication with customers.

  • Maximise add on opportunities in subsequent customer contact.

  • Ensure the customer has a clear and transparent understanding of any terms and conditions connected with a booking .

  • Ensure that all relevant information for bookings is communicated to the hotel inline with company procedures.

  • To build and maintain close internal working relationships to ensure the successful delivery of the team objectives and targets. To support colleagues within the department and the wider team to achieve company targets


Key Performance Indicators:


  • Take ownership for your own KPIs including but not limited to sales, customer contact, quality and adherence.

  • Customer satisfaction reflected in positive feedback

  • Standard Operating Procedures are followed.

  • Acceptable levels of absenteeism

  • Excellent inter-departmental communication and co-operation

  • High morale within the Team and no issues with teamwork of all stakeholders.

  • Highly motivated self starter with a can do attitude

  • Track record of delivering both sales and service in a hospitality environment.

  • Passionate about becoming a product expert, actively acquire knowledge about the company and products

  • Excellent communication skills across all channel type

  • Exceptional eye for detail

  • Must demonstrate flexibility to adapt to different work types

  • Capable of handling objections and negotiating with confidence

Work, Grow, Play Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as...

- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth 1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from 49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream
- Access to our Employee Assistance Programme, offering support and counselling
- Flexible working hours
- A fun, supportive and inclusive work environment with regular team events
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance

*T&C's apply based on your contract

Come and be part of something new & something special - Work, Grow & Play the Village way


  • Hotel Manager

    9 hours ago

    Warrington, Cheshire, Cheshire, United Kingdom Premier Inn Full time

    Hotel Manager - Warrington - Woolston Job title: Hotel Manager – Premier Inn – Warrington, Junction 21 Intro: Become the leader of a hospitality Dream Team and take hotel management at Premier Inn to even greater levels of guest satisfaction. As a Hotel Manager at the UK’s leading hotel brand, you’ll be taking our famous name to more...

  • Sales Advisor

    3 weeks ago

    Warrington, UK, Cheshire, United Kingdom Miller Homes Ltd Full time

    About the roleAt Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.We are looking to...

  • Sales Agent

    7 months ago

    Warrington, Cheshire, United Kingdom EE Full time

    If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE....

  • Residential Property Solicitor

    2 weeks ago

    England, Cheshire, Warrington, Cheshire, Cheshire, United Kingdom Sellick Partnership Limited - Private Practice Full time

    Job Title: Residential Property SolicitorLocation: WarringtonSellick Partnership are working with a highly regarded firm in Warrington who are highly regarded as they are looking for a Residential Property Solicitor to join their team. Role Overview: The successful candidate will work alongside their reputable team, demonstrating detailed knowledge in...

  • Customer Service Representative

    1 month ago

    Warrington, UK, Cheshire, United Kingdom Reed Talent Solutions Full time

    Reed Talent Solutions are working with United Utilities on the search for 30 Customer Service Advisor's to join a growing Billing team at their Lingley Mere Business Park.Why work at United Utilities in Warrington?Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of...

  • HSEQ Advisor

    3 weeks ago

    Warrington, North West, Cheshire, United Kingdom HAYS Full time

    Health & Advisor required for Civils Contractor in the Northwest Hays Health & Safety are recruiting for a large Civil Engineering & Infrastructure business to recruit for a H&S Advisor to join their team in the Northwest. Based from their office in Warrington, you'll be mostly site based and working on key sites across Merseyside & CheshireYou will...

  • Human Resources Advisor

    1 month ago

    Warrington, UK, Cheshire, United Kingdom We Are Adam Full time

    HR Advisor Warrington / hybrid / largely home based Salary circa £35,000Permanent This is a fantastic opportunity for an ambitious HR Advisor looking to grow and develop their career by joining a valued and appreciated organisation based in Cheshire. You'll be joining a growing team headed up by a HR Director that champions striving for excellence and...

  • Commercial Property Solicitor

    2 weeks ago

    England, Cheshire, Warrington, Cheshire, Cheshire, United Kingdom Sellick Partnership Limited - Private Practice Full time

    Sellick Partnership are working with a highly regarded leading law firm are looking for a Commercial Property Solicitor to join their team in Warrington, Cheshire. The successful candidate should have excellent technical knowledge and a general commercial property background.The commercial property team advise on the full range of property matters including:...

  • Sous Chef

    3 weeks ago

    Warrington, Cheshire, Cheshire, United Kingdom Taste Hospitality Recruitment Ltd Full time

    Sous Chef High-End Catering Company Warrington, CheshireA Sous Chef is required for this high-end catering company in an excellent location within modern, high spec premises in Warrington, Cheshire.Their success is owed to their exceptionally high-quality products and the success of their brand profile is emphasised by their high-profile clientele which...

  • Hybrid Sales Administrator

    1 month ago

    Warrington, UK, Cheshire, United Kingdom Zachary Daniels Full time

    Hybrid Sales Administrator | Warrington | Salary: £30k + BenefitsWorking Hours: Monday - Friday, Flexible working hours Location: Hybrid (1-2 days working from home)About the RoleZachary Daniels are excited to be partnering with a global and successful organisation who supply products to the construction industry! As the Sales Administrator, you will play a...

  • Sales Manager

    3 weeks ago

    Warrington, UK, Cheshire, United Kingdom Neos Global Search Full time

    Sales Manager | Leadership opportunity | Warrington | Up to £70k + bonusAre you an experienced B2B Sales professional?Looking for the opportunity to shape and develop a high-performing team?Ready for a senior leadership role?Overview As a result of continued expansion and a growth in brand awareness, Neos Global Search is partnering with a rapidly expanding...

  • MOT Tester

    1 month ago

    Warrington, Cheshire, United Kingdom Holt Recruitment Ltd Full time

    MOT Tester – Warrington - £30,000 + Bonus – Main Dealership Our client, a main dealership in Warrington, are now looking for a fully qualified MOT Tester with a valid UK driving licence to join their busy Service Department offering an excellent basic salary. The ability to demonstrate experience as an MOT Tester in a similar environment would be an...

  • Sports Equipment Sales Manager

    1 month ago

    Warrington, UK, Cheshire, United Kingdom Stuart Canvas Full time

    Job description: Sports Equipment Sales ManagerLocation: HybridTerms: Full timeSalary: £36,000 P/A + commission structure Additional: Company car, phone, and LaptopAbout the role:Stuart Canvas Group are looking for an enthusiastic and dynamic Sales Manager to join our expanding sales team, reporting directly to the Head of Sports we are looking for the...

  • Business Development Manager

    1 month ago

    Warrington, UK, Cheshire, United Kingdom JBV Demolition Full time

    Company Description JBV Demolition, based in Warrington, specializes in industrial demolition and dismantling. The company has a dedicated engineering and project management team that ensures projects are carried out safely and efficiently from concept to completion. Role Description This is a full-time on-site role for a Business Development Manager at JBV...

  • Business Development Manager

    1 month ago

    Warrington, UK, Cheshire, United Kingdom BMS Performance Full time

    Business Development ManagerUp to 40k +10k OTEWarrington, CheshireDynamic and expanding training company specialising in Sales & Leadership TrainingPrestigious corporate client baseRetain the clients you winHybrid 3 days office / 2 days homeFirst class personal development & career opportunitiesThe role:As a Business Development Manager, you will be...

  • Temporary Sales Assistant

    3 weeks ago

    Ellesmere Port, Cheshire, Cheshire, United Kingdom Jack Wills Full time

    Temporary Sales Assistant - Ellesmere PortCompany DescriptionAt Jack Wills, we're known for being quintessentially British, celebrating youth and adventure through our stylish and premium fashion. As part of Frasers Group, we're part of an unstoppable movement that is reshaping retail, bringing new experiences to customers and making bold moves for...

  • Senior Field Service Engineer

    2 months ago

    Warrington, UK, Cheshire, United Kingdom Mirion Technologies UK Full time

    An exciting career opportunity has arisen for a Senior Field Service Engineer to join our highly successful global company based in Warrington, Cheshire.The talented individual we are seeking will provide support for installed radiological protection instruments (IRPI) Non-Destructive Assay and spectroscopy equipment. The work will involve remote technical...

  • Warehouse Team Manager Nights

    3 weeks ago

    Warrington, Cheshire, United Kingdom Brakes Full time

    Job DescriptionWarehouse Team ManagerSalary: £36,201 basic (£42,624 night shift allowance premium)Shift Available: Any 5 from 7, typically working Sunday – Thursday nights 20:00pm until 05:30am with flexibility to cover other shifts on an adhoc basis. 45 HoursWarringtonIf you are as ambitious as we are and you’re looking to progress a career in...

  • Transport Administrator

    2 weeks ago

    Warrington, Cheshire, United Kingdom Brakes Full time

    Job Description£25,708 per annum (£12.36 per hour) plus a great range of benefitsDay shift Monday to Friday with rotational Saturday, start times between 7:00am - 11:00amHours per week: 40WarringtonIf you are as ambitious as we are and you’re looking for an opportunity to progress your career within Supply Chain Logistics, join us as the Depot Transport...

  • Medical Doctor

    2 months ago

    Warrington, UK, Cheshire, United Kingdom NeuroClin Ltd Part time

    About the CompanyWe are excited to announce the opening of our new private healthcare and clinical trials facility in Warrington, set to launch in January 2025. As part of our expansion from our well-established Glasgow site, we are seeking Doctors to join our team and support the growth of our innovative services.About Us:Our facility specialises in...