Debt Recovery Agent
4 days ago
**Start Date** - 16th January
**Salary** - £22,000 Per Annum
**Hours** - Full time 40 hours per week - Monday to Friday - between 8.00am - 5.00pm
**Contract**: 12 Month Rolling Perm Contract
**The Role**: Taking inbound calls from members of the public who have an outstanding government parking fine to pay, confirming details, collecting payment and updating records.
**Responsibilities**
- Answering calls from customers professionally and responding to customer enquiries and complaints appropriately
- Using all resources available to provide excellent customer services
- Handling and resolving customer complaints
- Identifying, escalating priority issues, and reporting to your Team Leader
- Routing inbound calls to the appropriate resources as necessary
- Following up complicated customer calls where required
- Completing call notes and call reports as necessary and updating them in the appropriate systems
- Obtaining and evaluating all relevant data to support customers enquiries
- Managing administration, communicating, and coordinating with internal departments as appropriate
- Following all processes and procedure correctly
- Ensuring all inputs of information and data are correct
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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