Debt Recovery Team Manager
20 hours ago
About the Role
">We are seeking a highly skilled Debt Recovery Team Manager to lead our Legal Collections team. As a key member of our operations team, you will be responsible for managing a team of collection agents and ensuring that our customers receive exceptional service.
">Responsibilities
">- ">
- Manage a team of Legal Collection Agents to maximise debt recovery throughout the collections process.">
- Develop and implement effective strategies to improve collections performance and customer satisfaction.">
- Work closely with the management team to identify areas for improvement and develop plans to address them.">
- Maintain accurate records and reports on collections activity and performance.">
Requirements
">To be successful in this role, you will need:
">- ">
- A strong understanding of debt recovery processes and compliance.">
- Experience in team management and leadership.">
- Excellent communication and negotiation skills.">
- The ability to work under pressure and think creatively to resolve issues.">
- A passion for delivering high-quality results and exceeding customer expectations.">
About Us
">CV-Library is a dynamic and innovative communications group with a large heritage in print. We are committed to delivering exceptional service to our customers and strive to create a positive and supportive work environment for our employees.
">What We Offer
">We offer a competitive salary package, including a base salary of up to £30,000 per annum, depending on experience. You will also have access to ongoing training and development opportunities to help you grow your career.
">Location
">This role is based in Warrington, Cheshire, and requires full-time working hours of 37.5 hours per week, Monday to Friday between 08:00 and 18:00.
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