Debt Recovery Team Manager

20 hours ago


Warrington, Warrington, United Kingdom CV-Library Full time

About the Role

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We are seeking a highly skilled Debt Recovery Team Manager to lead our Legal Collections team. As a key member of our operations team, you will be responsible for managing a team of collection agents and ensuring that our customers receive exceptional service.

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Responsibilities

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  • Manage a team of Legal Collection Agents to maximise debt recovery throughout the collections process.">
  • Develop and implement effective strategies to improve collections performance and customer satisfaction.">
  • Work closely with the management team to identify areas for improvement and develop plans to address them.">
  • Maintain accurate records and reports on collections activity and performance.">
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Requirements

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To be successful in this role, you will need:

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  • A strong understanding of debt recovery processes and compliance.">
  • Experience in team management and leadership.">
  • Excellent communication and negotiation skills.">
  • The ability to work under pressure and think creatively to resolve issues.">
  • A passion for delivering high-quality results and exceeding customer expectations.">
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About Us

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CV-Library is a dynamic and innovative communications group with a large heritage in print. We are committed to delivering exceptional service to our customers and strive to create a positive and supportive work environment for our employees.

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What We Offer

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We offer a competitive salary package, including a base salary of up to £30,000 per annum, depending on experience. You will also have access to ongoing training and development opportunities to help you grow your career.

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Location

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This role is based in Warrington, Cheshire, and requires full-time working hours of 37.5 hours per week, Monday to Friday between 08:00 and 18:00.



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