Planning Coordinator

5 months ago

Warrington, United Kingdom Pennington Choices Full time

We have ambitious plans for the future and are currently looking for the very best talent to join us. We need people who can think differently about how to solve problems. We are currently recruiting a Planning Coordinator to join our Planning Scheduling & Dispatch (PS&D) department.

Full-time, Permanent
Salary from £23,800 - 27,000 per year
Office based in Warrington, Cheshire, located just 3 minutes from M56, Jct10.
8 hour shifts - Monday to Friday (no weekend working).

Experience: Scheduling/Planning: 1 year (preferred)

**About this role**

We are a growing organisation and currently have need to recruit a Planning Coordinator to join our Planning Scheduling & Dispatch (PS&D) department.

The ultimate purpose of the role is to lead the day to day planning, scheduling and deployment of auditors for our technical monitoring contracts, providing key technical and planning input into the delivery of an excellent service.

As part of the multi-skilled planning, scheduling and dispatch (PS&D) team, you will follow the appropriate processes to ensure that field-base operatives are attending and completing as many inspections/audits as is practical - both in respect of compliance (client/contract outputs being met) and also quality (sufficient time is allowed for adequate technical inspection to be carried out) - driving our operational and commercial performance and productivity

Our field-based operatives inspectors and auditors work nationwide, and for a variety of clients and include directly employed operatives staff and subcontracted external associates.

You will be responsible for ensuring that our scheduling team are booking as many appointments as possible to support the delivery of our contractual obligations in respect of our gas, electrical and energy efficiency auditing requirements as well as planning/scheduling works themselves.

In this role you will work collaboratively with the PS&D Manager, schedulers, field-base operatives auditors and inspectors and internal service leaders building rapport and trust, and will need to manage client enquiries promptly and professionally.

**Responsibilities include, but are not limited to**:

- Managing the workload of our schedulers
- Data management/tracking/auditing
- Issuing of letters to residents
- Allocation of audits to surveyors
- Appointment log/issue to the assigned surveyors
- Ad Hoc complaints/queries
- Action of review meeting outcomes and reporting
- Assist in updating the monthly reporting sheets with the Project Manager
- Targets review and forecasting
- Ad Hoc support for additional auditing/reports requested
- Attendance at meetings with the Government representatives and managing agents

To undertake this role, confidence in operating multiple works management systems is vital. You must be analytical or understand data and be willing to undertake a basic disclosure.

Ideally, you will have previous experience in a deployment and scheduling role (this need not be sector/market specific). A focus on delivering an excellent service to clients is paramount.

As well as being able to demonstrate the functional and technical skills to undertake the role, you must be results-oriented and have a logical decisive approach to problem solving with resilience in the face of any setback.

You will need to be a fantastic team player and be able to motivate and build excellent personal relationships within the PS&D team, with our team of surveyors and auditors, the wider business and with our clients.

In return, you will be joining a great team working within a fast-paced office, although in the current climate there may also be some working from home. This is a challenging role and a fantastic opportunity for the right individual.

**Benefits**:
At Pennington Choices, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them along the way. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With a proven track record of promoting from within, we provide opportunities to grow.
- 26 days annual leave (3 days allocated over the Christmas shut down) plus 8 days Bank Holidays
- Additional leave for length of service up to a maximum of 31 days
- Opportunity to buy additional annual leave or sell surplus leave
- Company events
- Enhanced employer pension contributions of 4% when you contribute 6%
- Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
- Access to an online employee discount platform
- Life insurance/Death in service offering 2 x salary cover
- Private medical insurance
- Referral programme
- Wellness programmes

If you are interested in this position, please submit your CV and a covering letter.

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