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Customer Service Administrator

4 weeks ago

Dagenham, United Kingdom Great Bear Full time

Company Description

Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.

Our Dagenham site are now recruiting for a Customer Service Clerk on a full time basis.

**Salary**:£25,500 Per annum

Working hours: Monday - Friday 8:00-5:00

**Job Description**:
The purpose of a** **Customer Service Administrator is to support the day to day administration of the customer service function, offering outstanding client support in a fast paced friendly environment and providing a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator:

- Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse and stock team within agreed timeframes
- Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
- Logging customer discrepancies in to SAP,
- Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
- Ensure a positive client experience through high quality service and communication thereby attaining client retention
- Communicate with internal teams to achieve query resolution for clients
- Organising delivery/collection times with Drivers

**Qualifications**:

- Previous experience in a similar role (ideally within a major distribution operation)
- Experience using SAP advantageous
- Excellent verbal and written communication skills
- Exceptional attention to detail
- Ability to work in a pressurised environment
- Effectively prioritising work load in order to meet set deadlines
- Customer Service driven, in order to maintain a high level of customer focus
- Computer literate particularly with MS Word, Outlook and Excel

Additional Information

As part of its Drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- Competitive salary
- Competitive holiday entitlement
- Pension scheme
- Life Assurance
- Retail discounts via our benefit platform

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