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Customer Service Team Leader

4 months ago

Dagenham, United Kingdom SC4 Recruitment Ltd Full time

**Customer Service Team Leader
- Fashion - £30k DOE - Dagenham, Essex**

**Do you have Customer Service Supervisory or Team Leader experience?**

**Do you have a flair for fashion and styling?**

**Would you love to work in the world of luxury fashion & help customers "create the look"?**

**Are you passionate about delivering above and beyond customer service?**

Come join this exciting brand in its journey to develop an award-winning customer service team who builds strong relationships with its loyal customers, making them feel valued throughout their journey

You will be joining a fun, dynamic and friendly in-house customer service team who supports one another and continuously develops your customer service skills. You will LOVE the designers you will be working with, **Gucci, and Burberry, to name a few**

Key Responsibilities
- Supervising a small Customer Service team
- Managing inbound live chat requests
- Up-sell & Cross-sell to customers
- Using initiative to go 'above and beyond customer expectations
- Performing follow-up and administrative tasks
- Analyse and understand who our customers are, where they are, what they value and how to engage with them.
- Allow customers to join the loyalty scheme.
- Liaising with the warehouse team/couriers to resolve any order issues
- Work closely with the social media team to ensure responses via social media are timely and in line with the brand's voice.

Skills / Experience Needed:

- Supervisory/ Team Leader experience
- Experience in working in fast-paced and high-end luxury goods or services.
- Strong track record in building and maintaining relationships with customers.
- Passion for and sound knowledge of luxury fashion.
- Excellent problem-solving/decision-making
- Excellent verbal English and written communication skills
- Strong Microsoft skills

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Holidays
- Monday to Friday

Work Location: One location