Customer Service Supervisor

7 months ago


Dagenham, United Kingdom M4 Trading Limited Full time

**Skills, Experience and Qualifications required**:
Proficient in verbal and written communication

Thorough understanding of customer service principles and procedures

Ability to address customer issues calmly and professionally, resolving them effectively

Proficient in leadership and team motivation

Organises logistics services and provides guidance to staff

Collaborates with team members to plan and coordinate cargo and freight preparation

Oversees store operations, conducts staff training and supervision

Ensures compliance with health and safety regulations

Manages customer inquiries and complaints, maintains financial records, and oversees inventory

Maintains client records, offers support and guidance, and facilitates the sale of logistic services and products

Plans delivery schedules, loads, and routes for delivery staff

Plans and implements work programs and customer service activities;
Maintains and directs the daily activities such as billing, final billing and work orders, returned items, phones, counter, reception, and any departmental duties.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Supplemental pay types:

- Bonus scheme

Work Location: In person



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