Customer Service Supervisor
7 months ago
**Skills, Experience and Qualifications required**:
Proficient in verbal and written communication
Thorough understanding of customer service principles and procedures
Ability to address customer issues calmly and professionally, resolving them effectively
Proficient in leadership and team motivation
Organises logistics services and provides guidance to staff
Collaborates with team members to plan and coordinate cargo and freight preparation
Oversees store operations, conducts staff training and supervision
Ensures compliance with health and safety regulations
Manages customer inquiries and complaints, maintains financial records, and oversees inventory
Maintains client records, offers support and guidance, and facilitates the sale of logistic services and products
Plans delivery schedules, loads, and routes for delivery staff
Plans and implements work programs and customer service activities;
Maintains and directs the daily activities such as billing, final billing and work orders, returned items, phones, counter, reception, and any departmental duties.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Supplemental pay types:
- Bonus scheme
Work Location: In person
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