Over Payments Officer
2 months ago
RK Finance, Accounting and Business Support are working with one of the leading business providers to the NHS. We are currently recruiting several Over Payment Officers. No experience is necessary as they can train.
These roles are offered on a temporary basis for approximately 6 months with the opportunity to be offered a permanent role at the end of the contract.
These roles will be required to be in the office for training - once this is complete it will be a hybrid model with mainly working from home.
A DBS check is required for these roles. Hours: 9am to 5.00pm (37.5 hours a week)
**Please find below an outline of the duties**:
Responsible for the delivery of accurate overpayment correspondence to employees and ex-employees in line with the agreed adopted Overpayment policies for client organisations.
Responsible for maintaining the overpayments database, negotiating recovery of overpayments within agreed limits, and generating accurate monthly management information reports to be distributed to client organisations.
To assist with the reconciliation of reports to Client General Ledger and always ensuring confidentiality of staff and records.
**Principle responsibilities**Work within the guidelines of the Client policies and procedures, ensuring that Audit requirements are always met and deadlines are strictly adhered to
Responsible for delivering the administrative procedures associated with the end-to-end process for overpayments, providing an efficient, helpful, and supportive service to all managers, clients and staff
Responsible for dealing effectively with queries from customers both internal and external, by telephone or in person, conveying a professional and efficient attitude and pass any contentious calls to the Overpayments Team Leader / Payroll Team Leader asappropriate, whilst abiding by the Client policies and procedures.
Responsible for organising and prioritising own workload within part of the overpayments team to ensure that workloads are distributed evenly and fairly and can be covered effectively while staff are absent.
Compilation of gross overpayment breakdowns and calculation of any net overpayments. Upload into overpayments database
Responsible for updating the employee year to date balances within ESR using the write back or Earlier Year Update process.
Responsible for the completion of input for overpayment deductions from employee pay, ensuring deductions are consistent with agreed levels, checking deductions have processed as expected and reconciling them to the Overpayments database
Responsible for raising Invoice/ CMR requests in Oracle 12 on behalf of the Client and updating systems on repayments made by Debtors
Compose and where necessary verify written responses to queries from staff, Clients and external agencies for review by the Overpayments Team Leader
Always ensure promotion of customer focus throughout Employment Services
Attend Client teleconference calls when required to support any queries
Ensure all correspondence raised is in line and consistent with the client organisation’s agreed adopted overpayments policy and process.
Reconciliation of client queries to Overpayments Reporting.
Responsible for logging all cheques received and forwarding to relevant Client/ department
Ad-hoc tasks deemed appropriate to this level
**Essential Skills**Good standard of Education in English and Maths, preferably with GCSE level A-C
Aid colleagues and form a relationship with the team
Excellent communication and organisational skills
The ability to work flexibly, able to respond to increased pressure of work Appreciation of impact of service provided on customer/employee
Compliance to Departmental Internal Controls and the financial framework determined by the Client.
Adherence to Client and NHS SBS internal policies
**Desirable Skills**NVQ 3 Qualification or equivalent level of experience in Payroll.
Experience of knowledge of data-input completion
Knowledge in checking and interpreting payroll out-put
A sound understanding of systems securities
Standard Health & Safety manual handling skills
Investigates and resolves basic and pay specific enquiries received from customers
An understanding of PAYE, National Insurance
An understanding of the NHS Pension Scheme
Files and archives source documents appropriately and in accordance with internal procedures ensuring that information is readily retrievable to resolve queries
Has an awareness of the law relating to payroll (i.e. TUPE, employment rights and data protection)
Calculates Statutory and Non statutory deductions accurately and in accordance with the legal and organisational requirement
**Please contact Mike Otter at RK Accountancy for a confidential discussion about this opportunity or submit your CV for immediate consideration.
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