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Payments Officer

2 months ago


Sheffield, United Kingdom Sheffield City Council Full time

This is an exciting opportunity to join a well-established, fast paced service. 

We are recruiting to the team of Payment Officers for the City Wide Care Alarms Business support Service based at Darnall.

The service has over eight thousand vulnerable customers with emergency alarms in their homes.

The team organise the planning of installations and the continual repairs and maintenance of all the alarms and take care of finance for the service, setting up and closing customer accounts and dealing with customer enquiries over the phone.

Our ideal candidate will be enthusiastic and a good team player.

You will need to have:

Well-developed communication skills both face to face and over the telephone. Be committed to delivering a good quality customer service. Able to work on own initiative, plan and prioritise own workload and work to tight deadlines. Ability to quickly develop positive relationships with customers and colleagues and work as a good team player. You will need to contribute to the planning and organising of your own workload. The ideal candidate will have excellent IT Skills. A positive can-do attitude to bring to the job.

You will work in a supportive environment and have access to appropriate training and development opportunities.

It should you be required as a regular and intrinsic part of your role to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English as required by the Immigration Act 2016.

For informal discussions please contact Nathan Kerfoot, Business Support Manager at

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.