Customer Service

4 weeks ago

Motherwell, United Kingdom Royal Bank of Scotland Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Personal Banker in Motherwell
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

**What you'll do**:
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

**The skills you'll need**:
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours
- Part time - 21 hours per week
- Permanent
- You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**:£22,410 per year (pro rata for hours worked)

You’ll join on a competitive salary of £22,410 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Service Representative

    2 days ago

    Motherwell, United Kingdom North Lanarkshire Council Full time

    NLC 5 (£24, - £26,) Pro Rata North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit. Our first point of contact for many of our customer is the Customer Service Hub in which we have a vacancy for a Customer...

  • Customer Service Advisor

    1 month ago

    Motherwell, United Kingdom Ascensos Full time

    **What we’re looking for** Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all customers. Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and...

  • Customer Service Representative

    15 hours ago

    Motherwell, United Kingdom Courier Connections (Scotland) Ltd Full time

    Courier Connections Scotland (Part of the EFS Global Group) are a rapidly expanding pallet delivery company and to assist with this expansion we require a Customer Service Representative to work in our busy transport office. Hours are Monday to Friday 09:30 to 19:00 (with 30 min lunch break) Main duties of the role are To answer telephone calls dealing...

  • Fashion Customer Service Advisor

    1 month ago

    Motherwell, United Kingdom Ascensos Full time

    **What we’re looking for** Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you! Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable...

  • Customer Service Administrator- Dutch speaking

    4 weeks ago

    Motherwell, United Kingdom Resideo Full time

    We are looking for a Dutch Customer Service Administrator with an additional language to join our support team at Resideo in Motherwell, Scotland. This is a full-time, hybrid position; currently working 2 days from home and 3 days on site.  Resideo is a world leader in the manufacturing of state-of-the-art security and smartphone electronic technology....

  • Fashion Customer Service Advisor

    4 weeks ago

    Motherwell, United Kingdom Ascensos Full time

    **What we’re looking for** Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you! Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable...

  • Customer Services Retention Advisor 1

    2 days ago

    Motherwell, United Kingdom Foundever Full time

    **Foundever**: At **Foundever**, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At...

  • Customer Service Advisor

    1 day ago

    Motherwell, United Kingdom A1 Jobs Ltd Full time

    A1 Jobs are currently recruiting for for experienced Customer Service assistant for our busy client in the Euro Central Area. Typical daily duties involve but are not limited to: - Answering incoming calls and making outbound calls relating to menswear orders - Hire & Retail - Investigate and resolve stock shortages issues to ensure all orders are...

  • Part Time

    4 weeks ago

    Motherwell, United Kingdom Ascensos Full time

    Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you! Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all...

  • Customer Support Operative

    1 month ago

    Motherwell, United Kingdom Apleona Full time

    **Customer Support Operative** **Location - Motherwell, ML1 1RU** **Hours - Monday - Friday, 8:00am to 5:00pm** Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a customer support role with a customer focused mind-set, if so then we have got the role for...

  • Customer Support Supervisor

    4 weeks ago

    Motherwell, United Kingdom Apleona Full time

    **Customer Support Supervisor** **Location - Motherwell, ML1 1RU** **Hours - Monday - Friday, 08:00am - 17:00pm** Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a similar role with a customer focused mind-set? If so then we have got the role for you. As...

  • Customer Support Centre Operative

    1 month ago

    Motherwell, United Kingdom Apleona Full time

    **Customer Support Centre Operative** **Location - Motherwell, ML1 1RU** **Hours - Monday - Friday, 8:00am to 5:00pm** Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a customer support role with a customer focused mind-set, if so then we have got the role...

  • Customer Support Centre Operative

    1 month ago

    Motherwell, United Kingdom Apleona Full time

    **Customer Support Centre Operative** **Location - Motherwell, ML1 1RU** **Hours - Monday - Friday, 8:00am to 5:00pm** Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a customer support role with a customer focused mind-set, if so then we have got the role...

  • Customer Support Centre Operative

    1 month ago

    Motherwell, United Kingdom Apleona Full time

    **Customer Support Centre Operative** **Location - Motherwell, ML1 1RU** **Hours - Monday - Friday, 8:00am to 5:00pm** Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a customer support role with a customer focused mind-set, if so then we have got the role...

  • Customer Support Centre Operative

    4 weeks ago

    Motherwell, United Kingdom Apleona Full time

    **Customer Support Centre Operative** **Location - Motherwell, ML1 1RU** **Hours - Monday - Friday, 8:00am to 5:00pm** Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a customer support role with a customer focused mind-set, if so then we have got the role...

  • Service Colleague

    4 weeks ago

    Motherwell, United Kingdom Asda Full time

    **Job Title**: Service Colleague ***Location**: Motherwell ***Employment Type**: Part time ***Contract Type**: Fixed Term (Fixed Term) ***Hours per Week**: 24 ***Salary**: Competitive salary **Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 26 March 2024 Service Colleague Our operation runs 24 hours per day, 7 days per week and with...

  • Service Colleague

    1 week ago

    Motherwell, United Kingdom Asda Full time

    **Job Title**: Service Colleague ***Location**: Motherwell ***Employment Type**: Part time ***Contract Type**: Fixed Term (Fixed Term) ***Shift Pattern**: Work Shift: Nights ***Hours per Week**: 24 ***Pay Rate**: £13.98 ***Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 27 May 2024 Service Colleague Our operation runs 24 hours per...

  • Service Advisor

    5 days ago

    Motherwell, United Kingdom Pendragon Plc Full time

    Service Advisor Evans Halshaw Ford Motherwell Competitive salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans...

  • Service Colleague

    15 hours ago

    Motherwell, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Motherwell Employment Type Part time Contract Type Fixed Term (Fixed Term) Shift Pattern Work Shift: Nights Hours per Week 24 Pay Rate £13.98 Category Retail Hourly Colleagues, Sales Staff Closing Date 27 May 2024 Service Colleague Our operation runs 24...

  • Automotive Service Advisor

    4 weeks ago

    Motherwell, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Motherwell £35k OTE** Mon - Fri and Saturday mornings on a rota Experienced Service Advisor Prestige Franchise Dealership £35K ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of...