Senior Workplace Coordinator

7 days ago

Gateshead, United Kingdom Mitie Full time

**Main duties**
- Facilitate the delivery of all FM related services within your area whilst ensuring customer requirements are met and their needs are anticipated at all times, to be proactive in delivery, to be hands on with all duties at sites where there is no coordinators based.
- Engage with all MITIE partners so as to ensure a collaborative and efficient approach and a swift response to all service requests. This will require continual communication with the FM Helpdesk and service managers/supervisors in addition to keeping the customer up to date at all times
- Full responsibility for regularly updating Network Rail colleagues, face to face, on progress of tasks being carried out which have been reported by them and seeking their comments and feedback as and when appropriate Proactive ‘visual maintenance' of communal floor areas, including hubs, staircases, coffee points and copy areas, engaging with the relevant FM teams as appropriate
- Take full ownership of all aspects of meeting rooms including housekeeping, AV equipment and fabric and environment
- Responsible for assisting with the updating of CAFM on the progress of logged jobs
- Report issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA's
- Hold monthly meetings with occupants, and stakeholders, building sustainable and harmonious relationships between building occupants, and the WPM teams
- Provide monthly updates of staff moves within your area
- To work alongside the Customer in a consultative manner offering support and guidance on areas of practical Quality, Health,Safety and Environmental.
- To administer and control purchase orders and NWRS on instruction from Customer in line with company procedures
- To lead Daily Start up Meetings (DSUM's) and Weekly Wash up meetings with their team and relevant service partners
- To take a hands on approach with the mailroom activity ensuring all processes and procedures are followed correctly
- To be responsible for all compliance documentation ensuring all documentation is regularly updated and maintained
- To deputise for the Ops Manager as and when required
- Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
- Line management of the Mailroom and IFM team, to cover coordintors duties at various sites for annual leave and sickness.
- To be flexible in approach to work patterns and systems to maintain the standards required
- Adhere to any reasonable management requests from line managers or client contact

**Person Specification**
- Must have previous experience in multi occupancy and large scale account. customer service and IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation
- Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal.
- Team player with an enthusiastic attitude
- Pro-active approach
- Self-motivated and creative
- Analytical thinker with demonstrable problem solving skills.
- Good relationship and stakeholder management
- Ability to manage and prioritise workload effectively
- Clear, confident communication skills
- Customer Service orientated
- Team player with an enthusiastic attitude
- Good time keeping
- Strong leadership skills
- Observe the dress code at all times - full uniform, clean and tidy hair, nails with conservative make-up and jewellery where appropriate. Due to Health and Safety issues no facial piercings with the exception of religious beliefs
- Computer literate
- Financial awareness
- Must have (as a minimum) IOSH Managing Safely certification
- Must have Full driving licence

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