Client Coordinator

4 weeks ago


Gateshead, United Kingdom SGK Full time

**SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.**

***:
The Client Coordinator owns client relationship and production needs from project inception through completion for small-scale clients. Interprets the needs of the clients, as well as all facets of the project and has a firm grasp on the packaging, prepress, industry standards and requirements. The Client Coordinator ensures that satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received.

**JOB RESPONSIBILITIES**:

- Manages small scale client-specific projects throughout the lifecycle including project kickoff, monitoring project progress, ensuring on-time delivery and timely invoicing.
- Translates client requests and requirements into detailed, and solution review meetings to ensure client needs and expectations are met.
- Partners with account team members and/or the client during project kickoff and solution review meetings to ensure client needs and expectations are met.
- Ensures conflicts/issues are resolved to keep projects on track and maintains high quality standards in all client deliverables.
- Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
- Additional duties as assigned.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.


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