Technical Client Coordinator

3 months ago

Gateshead, United Kingdom Lucion Group Full time

Job Introduction
We currently have an exciting opportunity for a Technical Client Coordinator to join our Operations Support team based out of our office in Gateshead We are offering a basic salary of between £28,000 - £32,000 depending on skills and experience.

Main Responsibilities
As a Technical Client coordinator, you will be providing assistance nationally to technical site colleagues, management and multiple key commercial clients in any areas of client liaison and contract administration for our key accounts. Providing trusted centralised support by embracing new technology and change, ensuring your work is always of a high quality with results being right first time and delivered on time.

Your daily duties include:

- Day to day management of multiple key contracts in all contracts related administration.
- Client management, care and liaison
- Production of Site/Jobs specific risk & method statements
- Providing technical advice and assistance to clients and other team members
- Dealing with client requests accepting work orders, compiling work schedules, planning work programmes and progress reporting.
- Liaising with third party contractors to arrange any additional subcontract equipment required to carry out works
- Proactively working with the area operational Management Teams, to monitor current, and future workload delivery requirements.
- Management of internal and external software platforms and data
- Ensuring contract SLAs’ are met and KPI’s are achieved
- Report quality checking (P402 or equivalent required)
- Financial administration (Invoicing & General WIP management)
- Attending client meetings in a technical capacity and systems training sessions (travel may be required).
- Undertake other duties and responsibilities as required by senior management.
- Relevant formal competence qualification(s)** (P402 Essential)** BOHS /P403/P404/P405) preferred but not essential.
- Broad range of technical experience in the asbestos industry working with multiple clients across a variety of industries
- Proven experience in document writing and asbestos technical expertise.
- Familiar with consultancy-based approach and client relationships
- Excellent verbal and written communication skills
- Exemplary organisational and planning skills
- Demonstrable customer service skills
- IT literate, experience of using third party data systems/portals desirable but not essential as full training will be given.

About The Company
Lucion is a purpose-driven, beyond net-zero company, dedicated to protecting people from hazardous environments and protecting the environment from the impacts of people. Our name, Luc (to illuminate) / ion (to take action), reflects our purpose, to shed light on challenges and take action**_._**

We facilitate the sustainable development of clients across 12 key sectors worldwide providing risk mitigation services through inspection, assessment and advisory services. Our commitment to quality across those areas is reflected in our ISO 9001, ISO 14001, and ISO 45001 accreditations. We are the first choice for a safer and more sustainable future.

When you join Lucion you join more than just another set of work colleagues; we are a like-minded community with a shared vision. That vision is simple: we are committed to protecting people and the planet.

When you come to work with us you soon realise how important our role is in keeping people safe and the environment protected. In return you will have the backing and support of colleagues who will always help each other, not just some days, but every day.

We have a clear purpose and a shared set of values, embedded into everything that we do. We would love you to help shape them in the future
- Lucion is proud to be an equal opportunities employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment._

Package Description
We know that people are at their best when they are in a positive working environment, where they are encouraged to use their skills and where they have the opportunity to progress and become fulfilled. We want to attract and retain quality people so we have put together the following package of benefits:
**Lifestyle & Family**
- _25 Days annual leave_ in addition to bank holidays
- Employer matched pension contribution scheme
- _Life assurance_
- _Employee Assistance Programme_ - when you need support, we make sure it’s readily available for you from an independent provider 24/7 365 days a year
- _Wellbeing centre_ - access to healthy eating ideas, work outs and mediation guides
- _Discounts & cashback platform_ - exclusive access to deals from over 800 retailers where you can both spend money and earn cashback on every day expenses
- _Referral bonus_ - as a growing company, we are always looking to bring in talented individuals that fit our community. If you recommend someone that joins us, you’ll be rewarded every time.
- _Health

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