Client Operations Coordinator

6 months ago

Gateshead, United Kingdom Green Spark Utility Services Ltd Full time

**Client Operations Coordinator**

Green Spark Utility Services Ltd provide services on water sewerage and drainage infrastructure for water authorities as well as the private commercial sector. We are a small, friendly and dynamic team and have a new role to support us in servicing our client contract with a Tier 1 supplier.

**Overview**:
The key objective of this role is to provide a quality service to the client in planning and implementation of work scheme’s and projects in the water utilities industry to a high standard and with optimum efficiency. You’ll be multi-tasking; from administration, planning, building work schedules, regular client contact and ensuring cost accuracy in all elements through to financial conclusion.

Communication is a an integral part in the success of the team in liaising with our clients as a main point of contact. Reviewing project performance against targets, identifying and managing potential risks and opportunities. You will work closely with the Operations Manager and be a first point of contact for operatives working out in the field on the delivery and execution of daily works.

**Responsibilities**:

- Serve as the main point of contact for client stakeholders for all aspects of the work programme delivery including leading on regular client update meetings
- Assessing customer requirements, planning the works, and organising traffic management and letters to members of the public to allow access to property
- Update on progress of the project works and to communicate any potential risks to time or cost delivery to the Operations Manager or customer in good time.
- Assessing drainage plans to identify equipment required, duration of works required and scheduling in work taking into account geography and other factors for maximum efficiency
- Respond quickly and handle adjustments to previously agreed-upon arrangements
- Produce reports, by designing, and coordinating a number of trackers as well as interpret data
- Giving progress reports to managers on spend analysis, and identifying risks to future delivery
- Arrange site visits with the Operations Manager or drainage engineers where applicable

**Key Measures**:

- Overall efficiency and smooth running of weekly work programmes
- Client satisfaction and feedback
- Quality of analysis and accuracy of queries on costings with the client through to invoicing
- Efficient utilisation of labour resources, materials and equipment

**Essential Skills**:

- 2 to 3 year experience of managing ongoing projects or work schemes from end to end preferably in the water utilities sector.
- Understanding of traffic management principles and operations
- Experience and good understanding of contract requirements
- Service focussed and a genuine desire to solve problems
- Able to multitask, prioritise, and manage time efficiently
- Attention to detail and accuracy particularly numerically

**Other Information**

The role is full time, based at our offices depot on the Team Valley Estate. Working days Monday to Friday**. **Occasional work at other times**. **We offer 24 days holidays in addition to the 8 bank holidays.
- Life Assurance Scheme
- Company Mobile
- Free Secure Parking
- Employee Assistance Programme with Counselling Services

Pay: £32,000.00-£38,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Ability to commute/relocate:

- Gateshead: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)
- Operations or project management: 3 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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