Business Support Operations Coordinator

7 months ago

Gateshead, United Kingdom Colin Pybus Recruitment Full time

**Job Title: Business Operations Support Coordinator**

**Location: Team Valley, Gateshead, NE11 0SR**

**Salary: Circa £32,000 (depending on experience)**

**Employment Type: Full-time, Permanent - Monday to Friday - 8.15am-4.30pm**

**About the Company**:
Our client is the UK's sole provider of an award-winning reading programme. They provide exceptional education technology solutions that improve outcomes for schools, educators, and young learners.

With around 30 employees, each member plays a vital role in achieving their mission's success.

**The Opportunity**:
**Responsibilities**:

- Collaborate closely with the Operations Director and cross-functional teams to pinpoint operational bottlenecks, inefficiencies, and improvement prospects.
- Utilise Power BI to analyse data, generate reports, and provide insights to support decision-making processes.
- Provide IT support, overseeing infrastructure and systems to ensure they effectively and securely meet operational needs.
- Assist in devising and executing operational strategies to boost efficiency, streamline processes, and enhance overall performance.
- Coordinate with internal teams to ensure seamless communication and collaboration across departments.
- Oversee IT device maintenance, including troubleshooting hardware and software issues, and liaise with the external IT support company as needed.
- Implement and maintain security protocols to safeguard sensitive company information and digital assets.
- Assist in GDPR matters, ensuring compliance with data protection regulations.
- Monitor and evaluate operational performance metrics to identify areas for improvement and optimisation.
- Act as a point of contact for operational enquiries and issues, resolving them in a timely and effective manner.
- Propel innovation by identifying automation and process optimisation opportunities, supporting operational excellence and cost-saving measures.
- Maintain the highest standards of data privacy and security, ensure compliance with regulations, and implement best practices for data governance and integrity.
- Remain at the forefront of industry trends, best practices, and emerging technologies in operations management, data analytics, and IT, facilitating their integration into our operations.

**What they are looking for**

Our client is seeking individuals with the following:

- A bachelor's degree in business administration, operations management, or a related field. (preferred not essential)
- Proven experience in a similar role, with a strong understanding of business operations and processes. Preferably in the technology or education sectors
- Proficiency in Power BI for Data Analytics and Reporting (preferred not essential)
- Excellent organisational and multitasking skills, with the ability to prioritise tasks effectively.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Strong analytical skills, with the ability to derive actionable insights from data and communicate findings effectively.
- Familiarity with IT device maintenance and security practices.
- Attention to detail and a commitment to maintaining high standards of quality and accuracy.
- Strategic thinking and problem-solving abilities, with a talent for identifying operational enhancement opportunities.
- Familiarity with data privacy and security regulations (e.g., GDPR) and a commitment to upholding best data governance and compliance practices.

**What they can offer you**:

- This is an opportunity to support the Operations Director and make a tangible impact within a close-knit team, shaping the company's future through technology and innovation.
- Continuous professional development opportunities, including access to training programmes.
- A supportive and collaborative work environment where your contributions are valued, with ample opportunities for growth and recognition.

**Are you ready to make an impact?**

If you are an organised and reliable individual with a passion for operational excellence and for making a difference in the education sector, we want to hear from you

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: Business Operations Support Coordinator - Team Valley

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