Helpdesk Manager

3 days ago


St Albans, United Kingdom Smart 10 ltd Full time

Job Title: Helpdesk Manager

**Salary**: Up to £36,500 pa
Location: St Albans
Contract: Permanent
Hours: Monday to Friday - 40 hours per week
COMPANY PROFILE

Our well-established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Manager to join their dynamic and growing team in St Albans.

SKILLS REQUIRED
- Proven experience in a similar role
- FM helpdesk experience is essential
- Experience managing a team
- Ability to prioritise workload

RESPONSIBILITIES
- Manage the day to day running of the helpdesk and ensure that it runs efficiently.
- Run reports to monitor whether helpdesk operators are reaching KPI's.
- Monitor the inbox daily to ensure planning is done efficiently by each operator.
- First point of contact for any queries the helpdesk might have.
- Attend client meetings.
- Check status of job progress and update database.
- Generate quotes.
- Liaise with subcontractors and chase them for paperwork.
- Arrange cover on helpdesk during staff absences.
- Monitor annual leave request from the team and carry out appraisals.

COMPANY BENEFITS
- 20 days holiday + bank holidays
- Free parking onsite
- Casual office attire
- Company pension scheme

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visitour website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data



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