Helpdesk Operations Manager

3 weeks ago


St Asaph, Denbighshire, United Kingdom CV-Library Full time
About the Position
We are currently looking for a skilled Helpdesk Engineer to join our team at Office Equipment Systems Ltd. As a critical member of our technical services department, you will be responsible for delivering exceptional technical support to our clients in North Wales and beyond. Your primary duties will include handling service requests, troubleshooting technical issues, and collaborating with our team to resolve client queries. Additionally, you may be required to provide on-site support at customer locations as needed.

The ideal candidate will have a strong background in ICT, preferably within an IT Helpdesk or IT Support role. Excellent communication skills and experience with CRM systems are essential for this position. You should also possess a valid UK driving licence, as this role requires travel to client sites.

Our company offers a competitive salary of £38,000 - £50,000 per annum, depending on experience. We also offer our Employee Management Incentive (EMI) plan, staff share equity scheme, and new customer referral incentive. If you are passionate about technology and delivering exceptional customer service, we would love to hear from you.

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