Helpdesk Coordinator
3 days ago
A well-respected and well-established company based in St Albans are looking for a Helpdesk Coordinator to join their friendly and close knit Facilities Maintenance team.
This is a busy and fast paced position that offers great training and progression opportunities
You will be responsible for managing helpdesk jobs, prioritising and dealing with them from start to finish.
**What’s in it for you?**
- **Salary: Up to £25k** depending on experience
- Great training and progression opportunities
- 20 days annual leave plus bank holidays
- Free parking
- Social outings
- Hours: Monday to Friday 8:30am-5:30pm
**Key responsibilities**:
- Answering calls from clients requesting services
- Log jobs and input data to the company database
- Manage existing jobs, prioritising as appropriate
- Ensure KPIs are maintained at 95% or higher
- Chase subcontractors for completion paperwork
- Prepare weekly accounts for invoicing and assist invoicing clerk as required
- Generate quotes when required
- Develop business with existing client base and also assist the contracts manager in the development of new business opportunities
**What the client are looking for**:
- At least 1 year of experience within a similar scheduling role for a facilities team
- Ability to communicate in a friendly, helpful and professional manner
- Be resourceful and adopt a problem-solving attitude
- Ability to work effectively in a team as well as using your own initiative
- Good time management skills
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._
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