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Customer Service Representative

4 months ago

Macclesfield, United Kingdom Elms Marketing Ltd Full time

**Job Description - Customer Service Executive**

**Company Overview**

Elms is at the forefront of sportswear supply and embellishment and is a global leader in the personalised sector.

We partner with some of the most prestigious sporting organisations in the world and we are focused on supporting our partners needs as timely and efficiently as possible.

As a company, we are committed to distinctive quality and exceptional customer service across all aspects of our business.

An opportunity has arisen to join our growing team where you will be expected to take personal ownership and pride in the results of your own work and that of the wider team.

**Key Purpose of Job**:
The purpose of this role is to help customers with their order requirements. Deal with their questions and supply customers with information about our products and services. Then process the orders, put them on the system and deal with the customer through the order process until the customer takes delivery**.**

**Responsibilities**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer enquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving any customer feedback, particularly if an issue needs quick resolution.
- Knowing our products and services so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Provide a point of contact / link between customer and production
- Register purchase orders and sales orders on Sage.
- Offer quotes to customers.
- Update daily log - notify customers of shipping details.
- Support commercial team with sample requests / quotes / production etc.
- All other reasonable duties as may be assigned
- This is a full time, **office based role**, working within a small dynamic team.

**Knowledge and Experience**

Experience within the business or other suitable customer service roles.
- Efficient in Word, Excel and Outlook.
- Experience of Sage 50 is preferred but not essential.
- Excellent communication skills, both written and verbal.
- Strong relationship building, negotiating and administration skills.
- High attention to detail with excellent organisation skills.
- Knowledge and interest in sports apparel.
- Exercises personal professionalism and sense of accountability.
- Thrives on working within team-based environment.
- Highly organized. Must be detail oriented.
- Able to work under pressure in a fast-paced work environment under short deadlines

**Benefits**:
This a great opportunity to join a fast-paced, dynamic and entrepreneurial business, and these are some of the benefits you can expect as an employee.
- The chance to work with world leading sports clubs and brands.
- Working within a growing, fast-paced and forward-thinking business.
- The opportunity to grow and develop as the department evolves into a key revenue stream for the business.
- 28 days holiday.
- Early finish on a Friday.

We are an equal opportunities employer and celebrate diversity and inclusivity at Elms.

Our commitment to inclusion ensures that no job applicant or employee receives less favourable treatment, nor should be disadvantaged by conditions or requirements which are neither justified nor relevant to the role.

Individuals in our business are recruited, promoted, trained and treated in all ways purely on the basis of skills and ability, regardless of gender, trans-gender status, pregnancy, civil status, family status, sexual orientation, age, disability, race, religious belief or membership of the traveller community.

**Salary**: £26,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 08/03/2024
Reference ID: ELMSHRAD3