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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Reed. As a key member of our customer relations team, you will be responsible for managing a portfolio of key clients and delivering a proactive and efficient service end to end.
Key Responsibilities:- Develop a consultative and partnership approach to fully understand customer requirements.
- Process customer enquiries, orders, and change requests accurately and on time.
- Maintain, review, and update price and customer lists in conjunction with the Customer Service Manager.
- Actively pursue debtors in conjunction with the Customer Service Manager.
- Respond to customer enquiries in a professional and timely manner.
- Liaise with Quality and Technical Departments on customer product returns.
- Monitor the progress of designated customer orders and instigate corrective actions as necessary.
- Provide Management with information on sales enquiries, response times, lead times, and customer orders.
- Proven experience in a structured, time-sensitive, and high-pressure role, preferably in a B2B environment.
- Experience within an engineering/manufacturing industry is advantageous.
- Track record of excellent data input accuracy and attention to detail.
- Confident and professional communicator.
- Proactive, positive, and helpful disposition.
- Pension and life assurance scheme.
- Career and development opportunities.
- 23 days holidays + Bank Holidays.
- Buy/sell holiday scheme.
- Health and wellbeing services.
- Occupational Sick Pay Scheme.
- Employee Social Events.
