Customer Service Representative

4 weeks ago


Macclesfield, Cheshire East, United Kingdom Peaks & Plains Housing Trust Full time

About the Role

We are seeking a skilled Customer Service Representative to join our Customer Experience team at Peaks & Plains Housing Trust. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents, responding to a range of enquiries including repairs, rents, and anti-social behaviour.

Key Responsibilities

  • Provide high-quality customer service to residents via phone, email, and live chat
  • Deal with complex enquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge

What We Offer

As a valued member of our team, you will benefit from a range of rewards and benefits, including a health cash plan, generous holiday allowance, and opportunities for career development and progression.

Working Arrangements

Once initial training is completed, you will have the option to work from our office or from home, with a flexible schedule that suits your needs.

About Us

Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about providing high-quality homes and investing in our communities to improve people's lives.



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