Customer Service Representative
3 weeks ago
About the Role
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in our Macclesfield Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.
Key Responsibilities
- Provide excellent customer service, ensuring customers have a positive shopping experience.
- Work effectively as part of a team to achieve sales targets and meet customer needs.
- Maintain a high level of store standards, including visual merchandising and stock management.
- Participate in seasonal, community, and charity events to create a great inclusive atmosphere.
- Be knowledgeable about store performance, understanding your role and what we need to do together to drive service and sales.
What We Offer
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
Requirements
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
- To take the initiative and make decisions that are right for our customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create a team spirit, having fun and celebrating success.
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