Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Consultant. In this role, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, and written correspondence.
Key Responsibilities
- Provide professional and courteous service to customers, resolving queries and concerns in a timely and efficient manner.
- Manage customer relationships, building trust and rapport through effective communication and problem-solving skills.
- Work collaboratively with internal teams to ensure seamless customer service delivery and meet business objectives.
- Stay up-to-date with product knowledge and regulatory requirements to provide accurate and informed responses to customer inquiries.
- Contribute to the development and implementation of customer service strategies and initiatives to drive business growth and customer satisfaction.
About You
To succeed in this role, you will need:
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.Knowledge of Microsoft Office applications, including Word, Excel, and Outlook.About Royal London
We are a leading mutual life, pensions, and investment company, committed to delivering exceptional customer service and building long-term relationships with our customers. Our Spirit of Royal London values – Empowered, Trustworthy, Collaborate, Achieve – guide our approach to customer service, and we are dedicated to creating a workplace that is inclusive, responsible, enjoyable, and fulfilling for all our employees.
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