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Customer Support Administrator

4 months ago

Wetherby, United Kingdom Augean Full time

**Job Summary**

Working within the Commercial administration team providing all-round administrative and customer support to the activities of the Commercial teams working with Construction and Energy waste streams.

**Key Responsibilities**
- Proactively support and embed a generative safety culture
- Working within the sales administrative team providing administrative support to the activities of the Augean teams dealing with mainly Construction and Energy waste streams
- Responsible for all administration for the internal movements for North checking that the correct analysis and information is included to keep compliant with the EA and HMRC
- Data entry of new enquiries onto the company’s bespoke Weighsoft 5 (WS5) system from a completed technical assessment form
- Creating accurate quotations from the enquiry entered on WS5 to forward onto clients on behalf of account managers
- Updating and maintaining WS5 including spreadsheets and documentation
- Responsible for all administration including producing reports via excel & correspondence as & when requested
- Providing telephone support to the sales team providing excellent customer service
- Working within a team who are responsible for completing all Weighbridge tickets and invoicing, providing team members with support in these activities when required
- Maintaining continuous professional development and competence for the role
- Any other reasonable duties as and when to suit the business requirements

**Critical Qualifications**
- English and maths at standard grade (or equivalent)

**Critical Knowledge, Skills and Experience**
- A good command of the English language (written and oral)
- Strong computer-based skills and operating systems including Microsoft Excel, Word and Outlook with previous experience gained within an administrative support role
- Ability to focus on detail and complete administrative duties to tight deadlines
- Experience of and ability to work in a methodical, organised and systematic manner
- Skilled in working within deadlines whilst being flexible and confidently prioritising tasks

**Competencies**

Customer Focus - Essential - Critical

Delivering Results - Essential

Leadership
- NA

Innovation and Change - Essential

Communication - Essential - Critical

Team Working - Essential - Critical

Self-Development - Essential

Decision Making and Problem Solving - Essential - Critical

**Summary Performance Measures**
- Ensure new customer enquiries are input and quotes submitted to customers within our 48hr KPI
- Ensure job completions are processed accurately, with attention to detail for invoicing purposes

Note: This description is not intended to establish a total definition of the job, but an outline of the duties.

**Job Types**: Full-time, Permanent

Pay: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person