IT Helpdesk Team Lead

2 months ago


Coventry, United Kingdom In Technology Group Limited Full time

**Job Title**: IT Helpdesk Team Lead

**Location**: Coventry

**Salary**: £35,000 - £40,000

**Setup**: Onsite - Supporting two sites

**Travel**: Occasional Europe Visit

**Benefits**: Bonus Scheme

We are currently looking for an experienced **IT Helpdesk Team Lead** to join a thriving Manufacturing Industry in Coventry.

**Main Responsibilities**:

- Oversee the daily operations of the IT helpdesk team
- Monitor and manage the IT helpdesk ticket queues
- Provide IT support to users (circa 300 users)
- Troubleshoot technical issues
- Develop and maintain IT policies and procedures
- Liaise with external IT vendors
- Monitor and maintain IT systems
- Provide technical training and guidance to users
- Manage IT related projects

**Skills & Qualifications**:

- Helpdesk Management Software
- Office 365
- Windows Server & Desktop
- Remote support skills
- Active Directory
- ITIL
- LAN Networking & TCP/IP
- Telephony Systems (Mitel./ RingCentral)
- Good Communication Skills

**Keywords: IT Helpdesk Manager, IT Helpdesk Coordinator, IT Helpdesk Technician, IT Support Specialist, IT Support Technician**

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.



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