Helpdesk Customer Support

4 weeks ago

Coventry, United Kingdom MSX International Limited Full time
Helpdesk Customer Support
Up to £28,000
Hybrid - 40 hours per week
6-month fixed contract
Whitley, Coventry
Do you like helping customers?
MSX International has the job for you
At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.
The Helpdesk Customer Support Agent will contribute to our well-performing Chat customer service adding value to our customer.
The Role
We’re undergoing a technology transformation, so we need to resource up our UK CRC (Client Relationship Centre) to support the increased chat demand. You will support customer on multiple channels, including Chat and Social Media.
As part of this role, the Helpdesk Customer Support Agent will:
* Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
* Record events and problems and their resolutions.
* Liaise with Client; work hand in hand with JLR individuals and teams.
* Ensure all correct processes and procedures are followed.
In your first 90-days you will:
* Meet everyone in our team
* Attend our corporate induction
* Be introduced to our Purpose, Vision and Mission
* Learn our Values and Behaviours and embed them into your role
* Be set goals and objectives aligned to the MSX strategy
* Learn about the UK market and our brands (Range Rover, Discovery, Defender, Jaguar)
About you
This is an excellent opportunity for a technically confident individual, who can hit the ground running and has great interpersonal and communications skills.
Our ideal Helpdesk Customer Support Agent will have:
* Customer service/call centre experience
* Good problem-solving skills and communication skills.
* Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
* A keen interest in technology, keeping abreast of advances and news.
In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:
* Getting it done;
* Proving our words with our actions;
* Creating a better tomorrow for our clients, every single day;
* Fearlessly exploring new roads;
* Delivering on our commitments;
* Being excpetional teammates.
If you can demonstrate that you are customer focused and have the ability to communicate effectively, we want to hear from you
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion, Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
-Up to 28,000 GBP
-Annual leave days per year + bank holidays
-Company contributory pension plan
-Cashback healthcare scheme
-Life Assurance
-Exclusive discounts on everyday purchases
-Exclusive discounts on car purchases
-Global career development opportunities
Working pattern and location
-40 hours per week
-6-month fixed contract
-Tuesday and Wednesday in office – Monday, Thursday and Friday Home Office
-Shifts: 8.00-16.30 or 8.30-17.00
-Location: Whitley, Coventry
-First 2 weeks training and induction in Whitley in the UK CRC
You can learn about MSX in our website

  • Helpdesk Customer Support

    5 days ago

    Coventry, Coventry, United Kingdom MSX International Limited Full time

    Job Title: Helpdesk Customer Support Agent About the Company:At MSX International, we are dedicated to empowering movers and makers to thrive in a constantly changing environment. Our mission is to deliver exceptional services supported by technology and innovative solutions. Job Description:The Helpdesk Customer Support Agent position plays a key role in...

  • Helpdesk Customer Support

    4 weeks ago

    Coventry, United Kingdom MSX International Full time

    Helpdesk Customer Support Up to £28,000 Hybrid - 40 hours per week 6-month fixed contract Whitley, Coventry Do you like helping customers? MSX International has the job for you! At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional...

  • Helpdesk Advisor

    2 weeks ago

    Coventry, United Kingdom Brook Street Full time

    We are currently recruiting for a helpdesk advisor to work with one of our fantastic Public Sector clients in Coventry city centre. This a short term 5-month temporary position initially but one in which you would be able to gain valuable exposure/experience working within the Public Sector. If you have worked within the Public sector before this would be...

  • Helpdesk Executive

    7 days ago

    Coventry, United Kingdom Jefferson Wells Full time

    Helpdesk Executive Location: Coventry, UK Working Hours: Full-Time Monday-Friday - Hybrid Working Available Salary: Competitive salary + Bonus Structure Are you a proactive and detail-oriented professional looking to make a significant impact in a dynamic business environment? A Helpdesk Executive is a key role in our business. Join our team to support...

  • IT Helpdesk Team Leader

    3 weeks ago

    Coventry, United Kingdom Xpertise Recruitment Ltd Full time

    **IT Helpdesk Team Leader - Coventry - £35k - £40k - Manufacturing** **IT Helpdesk | Vivantio | Office 365 | ITIL | Active Directory | LAN | TCP/IP** **Salary**:£35,000 - £40,000 **Location: Coventry** Are you an experienced IT helpdesk professional, looking for a new challenge in your career? Do you have demonstrable experience in assisting with the...

  • IT Helpdesk Engineer

    4 weeks ago

    Coventry, United Kingdom Xpertise Recruitment Ltd Full time

    **IT Helpdesk Engineer - Coventry - £25k - £28k - Manufacturing** **1 st Line Support | Active Directory | O365 | Ticketing System | Communication** **Salary**:£25,000 - £28,000 **Location: Coventry** Are you an experienced 1 st line support professional, looking for a new challenge in your career? Do you have demonstrable experience in managing...

  • Helpdesk Manager

    7 days ago

    Coventry, United Kingdom Jefferson Wells Full time

    Helpdesk Manager Location: Coventry, United Kingdom Working Hours: 40 hours per week Monday - Friday Salary: Dependant on experience + bonus scheme Career Progression +- Flexible Hybrid Working As a Helpdesk Manager you will lead a dedicated team responsible for managing client enquiries and coordinating service delivery. Your role will involve...

  • IT Helpdesk Engineer

    2 months ago

    Coventry, United Kingdom In Technology Group Limited Full time

    **Role : IT Helpdesk Engineer** **Area : Coventry** **Salary : £26,000 - Training & Development** I have a fantastic opportunity for an IT Helpdesk Engineer to join a growing client in the Coventry area. My client is looking for an enthusiastic Helpdesk Engineer, who is wanting to take their career to the next level. This is an outstanding opportunity...

  • IT Helpdesk Engineer

    3 weeks ago

    Coventry, United Kingdom In Technology Group Limited Full time

    **Role : IT Helpdesk Engineer** **Area : Coventry** **Salary : £26,000 - Training & Development** I have a fantastic opportunity for an IT Helpdesk Engineer to join a growing client in the Coventry area. My client is looking for an enthusiastic Helpdesk Engineer, who is wanting to take their career to the next level. This is an outstanding opportunity...

  • Switchboard & Helpdesk Supervisor

    2 months ago

    Coventry, United Kingdom ISS Facility Services Full time

    **Switchboard and Helpdesk Supervisor** **Contract: Healthcare** **Location: West Midlands** **Hours of work: 37.5** **Contract Type: Permanent** Are you a driven professional looking to make an impact in a fast-paced environment? We have an outstanding opportunity for a Switchboard & Helpdesk Supervisor to play a vital role in our thriving...

  • Switchboard & Helpdesk Supervisor

    1 hour ago

    Coventry, United Kingdom ISS Facility Services Full time

    **Switchboard and Helpdesk Supervisor** **Contract: Healthcare** **Location: West Midlands** **Hours of work: 37.5** **Contract Type: Permanent** Are you a driven professional looking to make an impact in a fast-paced environment? We have an outstanding opportunity for a Switchboard & Helpdesk Supervisor to play a vital role in our thriving...

  • Apprentice Helpdesk Analyst

    2 weeks ago

    Coventry, United Kingdom Macfarlane Packaging Full time

    **IT Helpdesk Support Analyst Apprentice** **Location: Coventry (Middlemarch Business Park)** **Apprentice entry-level role, Basic Salary in line with National Minimum Wage** **£13,318.50-£18,525 per annum (dependent on age) & company benefits** **Hours: 37.5 (Monday to Friday only)** **Sector: Packaging distribution** **The Company** We, the UK’s...

  • IT Helpdesk Team Lead

    2 weeks ago

    Coventry, United Kingdom In Technology Group Limited Full time

    **Job Title**: IT Helpdesk Team Lead **Location**: Coventry **Salary**: £35,000 - £40,000 **Setup**: Onsite - Supporting two sites **Travel**: Occasional Europe Visit **Benefits**: Bonus Scheme We are currently looking for an experienced **IT Helpdesk Team Lead** to join a thriving Manufacturing Industry in Coventry. **Main Responsibilities**: -...

  • Switchboard & Helpdesk Supervisor

    5 days ago

    Coventry, Coventry, United Kingdom ISS Facility Services Full time

    Switchboard and Helpdesk SupervisorContract: HealthcareLocation: West MidlandsHours of work: 37.5Contract Type: PermanentAre you a driven professional looking to make an impact in a fast-paced environment? We have an outstanding opportunity for a Switchboard & Helpdesk Supervisor to play a vital role in our thriving organisation. As a key member of our team,...

  • FM Helpdesk Services Manager

    5 days ago

    Coventry, West Midlands, United Kingdom Sainsbury's Full time

    Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. For a FTSE business, we move incredibly fast. When we're not handling projects, we're helping all corners of the wider group with what they're trying to achieve. And around here, you can see the results of your work as...

  • FM Helpdesk Services Manager

    5 days ago

    Coventry, United Kingdom Sainsbury's Full time

    Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. For a FTSE business, we move incredibly fast. When we're not handling projects, we're helping all corners of the wider group with what they're trying to achieve. And around here, you can see the results of your work as soon as you walk into a...

  • People Helpdesk Advisor

    4 weeks ago

    Coventry, United Kingdom STARK Building Materials UK Ltd Full time

    Are you an aspiring HR professional eager to kickstart or advance your career in human resources?Do you excel in customer service and have a keen attention to detail, and are you ready to take your skills to the next level?STARK Building Materials UK Limited have an exciting opportunity to join our new People Services team based in Binley, Coventry as a...

  • People Helpdesk Advisor

    3 weeks ago

    Coventry, United Kingdom STARK Building Materials UK Ltd Full time

    Are you an aspiring HR professional eager to kickstart or advance your career in human resources?Do you excel in customer service and have a keen attention to detail, and are you ready to take your skills to the next level?STARK Building Materials UK Limited have an exciting opportunity to join our new People Services team based in Binley, Coventry as a...

  • People Helpdesk Advisor

    4 weeks ago

    Coventry, United Kingdom STARK Building Materials UK Ltd Full time

    Are you an aspiring HR professional eager to kickstart or advance your career in human resources?Do you excel in customer service and have a keen attention to detail, and are you ready to take your skills to the next level?STARK Building Materials UK Limited have an exciting opportunity to join our new People Services team based in Binley, Coventry as a...

  • People Helpdesk Advisor

    3 weeks ago

    Coventry, United Kingdom STARK Building Materials UK Ltd Full time

    Are you an aspiring HR professional eager to kickstart or advance your career in human resources?Do you excel in customer service and have a keen attention to detail, and are you ready to take your skills to the next level?STARK Building Materials UK Limited have an exciting opportunity to join our new People Services team based in Binley, Coventry as a...