Helpdesk Customer Support

1 week ago


Coventry, Coventry, United Kingdom MSX International Limited Full time
Job Title: Helpdesk Customer Support Agent

About the Company:
At MSX International, we are dedicated to empowering movers and makers to thrive in a constantly changing environment. Our mission is to deliver exceptional services supported by technology and innovative solutions.

Job Description:
The Helpdesk Customer Support Agent position plays a key role in providing top-notch Chat customer service, enhancing the overall customer experience.

Responsibilities:

  • Provide solutions to clients by identifying issues, conducting research, and guiding clients through solutions.
  • Document events and resolutions.
  • Collaborate with Clients, and work closely with JLR teams.
  • Ensure adherence to all prescribed processes and procedures.

Initial 90-Day Objectives:

  • Meet the team.
  • Participate in the corporate induction.
  • Understand our Purpose, Vision, and Mission.
  • Embrace our Values and Behaviours.
  • Set and pursue objectives aligned with MSX strategy.
  • Acquire knowledge about the UK market and our brands (Range Rover, Discovery, Defender, Jaguar).

Requirements:

  • Prior customer service/call centre experience.
  • Strong problem-solving and communication skills.
  • Basic PC and MS Office knowledge (Excel, PowerPoint, etc.).
  • Passion for technology and staying updated on advancements.

Key Attributes:

  • Demonstrated focus on customer satisfaction.
  • Effective communication abilities.

Benefits:

  • Competitive salary up to £28,000.
  • Generous annual leave + bank holidays.
  • Company pension plan contribution.
  • Healthcare cashback scheme.
  • Life Assurance.
  • Special discounts on various purchases.
  • Exclusive discounts on car purchases.
  • Global career advancement opportunities.

Working Hours and Location:

  • 40 hours per week.
  • 6-month fixed contract.
  • Onsite on Tuesday and Wednesday, Remote Office on Monday, Thursday, and Friday.
  • Location: Whitley, Coventry.
  • Initial 2 weeks of training and introduction at the UK CRC in Whitley.


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