Customer Support Advisor

1 week ago


Coventry, Coventry, United Kingdom FireAngel Safety Technology Limited Full time

Working days
Thursday & Friday

Purpose of role


To offer a premium level of service, while playing a pivotal role in a friendly and dynamic Customer Support team.

You will be a driving force to ensure Customer Experience is the central focus and deliver key department KPI's

Principle duties & responsibilities

  • Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
  • Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA
  • Provide first line support and advice to customers using FireAngel products
  • Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard
  • Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
  • Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
  • Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible

Requirements:

  • 5 GCSEs including English and Mathematics.
  • At least 12 months experience in a customer service role (contact centre or face to face).
  • Excellent communication skills both written and spoken.
  • Competent with computer systems and quick to learn new systems.

General duties & responsibilities

General office duties including but not limited to:

  • Working by the company and department standards and procedures
  • Performing to meet and exceed the department KPI's
  • Any other tasks as required by your line manager

Customer Support Values

MERIT is at the heart of everything we do:


  • Modesty: we go about our business without drama or pretencewe are real, and we are human.
-
Enthusiasm: We are vibrant, enthusiastic and passionate about what we do. We believe in our work and have fun doing it.
-
Renew ourselves: We aren't set in our ways. We constructively challenge ourselves and each other to be the best possible version of ourselves. Things change and we need to keep changing too.
-
Integrity: We make sure things are done in the right way - what we hold to be true
-
Teamwork: We are all individuals who work together to make things better and get things done.

Job Types:
Part-time, Fixed term contract

Contract length: 12 months

Part-time hours: 15 per week

Salary:
£9,176.96 per year

Benefits:

  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Day shift

Experience:

  • Customer service: 2 years (required)

Work Location:
In person

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