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IT Helpdesk Engineer

4 months ago

Coventry, United Kingdom Xpertise Recruitment Ltd Full time

**IT Helpdesk Engineer - Coventry - £25k - £28k - Manufacturing**

**1 st Line Support | Active Directory | O365 | Ticketing System | Communication**

**Salary**:£25,000 - £28,000

**Location: Coventry**

Are you an experienced 1 st line support professional, looking for a new challenge in your career? Do you have demonstrable experience in managing access and creating distribution groups in Active Directory? Have you previously maintained an O365 environment?Interested in working for an innovative and award-winning company who support the development of your career? If so, I have a fantastic opportunity for you

I'm looking to speak with individuals who have excellent communication skills and can deal with external customers and internal users. You will be able to demonstrate an understanding of ticketing systems. You must be have a willingness to learn and developand high levels of attention to detail.

**Key Responsibilities**

Log and resolve service desk tickets within the ticketing system

Carry out repairs on any faulty software and hardware

Administer Office 365

Administer Active Directory

Oversee IT access requests

Put together and distribute IT equipment

Manage the starters and leaver process for all IT users

Support the implementation of IT projects

Travel between sites to support internal users as and when required

Willingness and desire to continue learning and develop skill set

Full UK Driving Licence with willingness to travel between sites

Minimum 1 years IT Helpdesk experience

Excellent attention to detail

Desire to see resolutions through to their conclusion

Strong communication skills, both written and verbal

Relevant IT support qualification

Xpertise are acting as an employment agency and business