Helpdesk Advisor

Helpdesk advisor
We are currently recruiting for a helpdesk advisor to work with one of our fantastic Public Sector clients in Coventry city centre.
This a short term 5-month temporary position initially but one in which you would be able to gain valuable exposure/experience working within the Public Sector.
If you have worked within the Public sector before this would be advantageous but not essential. If you have transferable helpdesk/customer service experience, then we would love to hear from you.
Key Responsibilities to include:
The post holder will provide first line response to incoming queries. Answering E Mails and calls within service level agreement. Working as a team player the postholder will always uphold the standards of the agency.
The post holder's key responsibilities will include:
" Responding to E Mail queries accurately and efficiently.
" Acting as a telephone contact point for stakeholder queries providing excellent customer service.
" Actioning change of detail requests.
" Reviewing procedures to support the effective delivery of the TQ Helpdesk.
" Work collaboratively with colleagues to achieve overall goals.
" Providing administrative support to the Helpdesk Manager as required.
Have previous experience within customer service/helpdesk advisor
Have previous experience within an administration role
Have a strong communications skills
Have good IT skills
Be able to remain calm under pressure
Be able to work with very confidential and sensitive information
Be able to provide 3 years of referencing and pass a DBS check
Standard hours are 37 hours per week Monday - Friday
Pay rate of £11.45 per hour which is paid weekly.