Receptionist/care Navigator
2 weeks ago
**Job Summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments according to protocol. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Ensure patient-related tasks are completed in a timely and efficient manner, e.g. pathlinks admin Follow procedures for the recording and handling of home visits (house calls), ensuring careful recording of all relevant details.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually. When directed, prepare prescriptions for dosette boxes, liaise with pharmacies as appropriate Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required, and obtain missing data as required Ensure that essential patient data is correct and up-to-date, e.g.
contact details To liaise with hospitals in the booking of transport according to given timescales, completing appropriate documentation and following agreed procedures. To action requests for ambulance bookings are made accurately To undertake chaperone duties for patients when requested by clinical staff Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure the reception desk and waiting areas are kept clean and tidy Premises: o Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients, following required procedures o To check lights, video screen are on and amend the touch screen information as required o When last to leave at the end of the day, ensure that closing procedures are followed and communicate with any staff left on site. o To receive, sign for and log deliveries to the practice, following any policies for receipt of specific goods, e.g. informing clinical staff about the delivery of vaccines so that cold chain is maintained Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
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Receptionist / Care Navigator
2 weeks ago
Ipswich, United Kingdom Primary Care Careers Full time**About the Role**: Two Rivers Medical Centre has an opportunity for a receptionist to join their busy practice team. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate...
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Receptionist / Care Navigator
2 months ago
Ipswich, United Kingdom Primary Care Careers Full time**About the Role**: Two Rivers Medical Centre has an opportunity for a receptionist to join our team on a full-time basis for 37.5 hours per week over 5 days. We are also happy to consider 2 part-time employees. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice,...
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Receptionist / Care Navigator
3 weeks ago
Ipswich, United Kingdom Primary Care Careers Full time**About the Role**: Two Rivers Medical Centre has an opportunity for a receptionist to join our team on a full-time basis for 37.5 hours per week over 5 days. We are also happy to consider 2 part-time employees. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice,...
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Receptionist / Care Navigator
2 days ago
Ipswich, Suffolk, United Kingdom Primary Care Careers Full timeAbout the Role:Two Rivers Medical Centre has an opportunity for a receptionist to join their busy practice team. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and...
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Receptionist / Care Navigator
1 month ago
Ipswich, United Kingdom Primary Care Careers Full timeJob summary Two Rivers Medical Centre has an opportunity for a receptionist to join our team on a full-time basis for hours per week over 5 days. We are also happy to consider 2 part-time employees. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice,...
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Care Navigator
3 weeks ago
Ipswich, United Kingdom Primary Care Careers Full time**About the Role**: As part of Suffolk Primary Care, which is a group of 8 GP practices across Suffolk, we are seeking to recruit 2 enthusiastic and flexible care navigators, with strong customer service skills, for The Derby Road Practice in Ipswich. Both positions will be for 20 hours per week, 8am-6.30pm Tuesday & Friday and 8am-6.30pm Wednesday &...
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Receptionist / Care Navigator (Part Time)
2 weeks ago
Ipswich, United Kingdom Primary Care Careers Full time**About the Role**: Ravenswood Medical Practice has an opportunity for a receptionist/care navigator to join our team on a part-time basis, hours are flexible and will be discussed at interview. The purpose of the role is: - to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and...
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Care Navigator
2 days ago
Ipswich, Suffolk, United Kingdom Primary Care Careers Full timeAbout the Role:As part of Suffolk Primary Care, which is a group of 8 GP practices across Suffolk, we are seeking to recruit 2 enthusiastic and flexible care navigators, with strong customer service skills, for The Derby Road Practice in Ipswich. Both positions will be for 20 hours per week, 8am-6.30pm Tuesday & Friday and 8am-6.30pm Wednesday & Friday.Derby...
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Receptionist / Care Navigator
5 days ago
Ipswich, United Kingdom Barrack Lane Medical Centre Full timeAbout the Role Barrack Lane Medical Centrehas an opportunity for a receptionist to join our team on a full-time basis 37 hours per week on Monday - Friday. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services,...
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Receptionist / Care Navigator
2 months ago
Ipswich, United Kingdom Two Rivers Medical Centre Full timeAbout the Role Two Rivers Medical Centre has an opportunity for a receptionist to join our team on afull-time basis for hours per week over 5 days. We are also happy to consider 2 part-time employees. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists...
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Receptionist/Care Navigator
2 days ago
Ipswich, Suffolk, United Kingdom Ravenswood Medical Practice Full timeJob summary Ravenswood Medical Practice has a vacancy for a part-time Receptionist. Working hours are Monday am to pm and Tuesday and Wednesday afternoons 1pm to pm We are looking for an enthusiastic Receptionist to join our busy, friendly GP Practice. We are looking for a reliable, hardworking and flexible person to join our team of receptionists. ...
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Receptionist/Care Navigator
4 weeks ago
Ipswich, United Kingdom Ravenswood Medical Practice Full timeJob summary Ravenswood Medical Practice has a vacancy for a part-time Receptionist. Working hours are Monday am to pm and Tuesday and Wednesday afternoons 1pm to pm We are looking for an enthusiastic Receptionist to join our busy, friendly GP Practice. We are looking for a reliable, hardworking and flexible person to join our team of receptionists. ...
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Care Navigator
2 months ago
Ipswich, United Kingdom Burlington Primary Care Full timeJob summary To act as the front-line interface betweenpatients and the Practice, adopting a professional and cordial manner at alltimes To provide and maintain a high standard of patientcommunication, delivered with a customer focus to the practice population. To work alongside clinical and administrativecolleagues to facilitate the provision of...
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Care Navigator
1 week ago
Ipswich, United Kingdom Suffolk Primary Care Full timeJob summary Care Navigator Derby Road, Ipswich As part of Suffolk Primary Care, which is a group of 8 GP practices across Suffolk, we are seeking torecruit an enthusiastic andflexible Care Navigator, with strong customer service skills, for Derby Road inIpswich who look after over 18,700 patients. Derby Road have 2 sites, based in the heart of...
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Care Navigator + Dispensing Assistant
1 week ago
Ipswich, United Kingdom Martlesham Heath Surgery Full timeJob summary We have an opportunity for an additional Care Navigator (Receptionist) with Dispensary Assistant Qualifications to join our team at Martlesham Heath Surgery. A great opportunity to work with an innovative and expanding surgery alongside current members of staff. We are looking for individuals with combined Dispensary knowledge and...
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Care Navigator + Dispensing Assistant
3 days ago
Ipswich, Suffolk, United Kingdom Martlesham Heath Surgery Full timeJob summary We have an opportunity for an additional Care Navigator (Receptionist) with Dispensary Assistant Qualifications to join our team at Martlesham Heath Surgery. A great opportunity to work with an innovative and expanding surgery alongside current members of staff. We are looking for individuals with combined Dispensary knowledge and excellent...
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Receptionist
4 weeks ago
Ipswich, United Kingdom Greensleeves Care Full timeAre you looking for a rewarding career within a respected care charity? Do you want part-time hours, competitive rates and ongoing training opportunities? Our care home, Henley House, Ipswich, are now seeking a Receptionist Part-Time 3 days a week, Monday -Wednesday. In this role you will ensure all guests and visitors are given a friendly and...
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Receptionist/administrator
3 weeks ago
Ipswich, United Kingdom Care UK Residential Care Services Full timeExciting opportunity for a receptionist/adminisrator to join the team at Asterbury Place care home! £9.50 per hour plus excellent benefits! Weekend Shifts required! **Permanent** **Full time, 37.5 hours / week** You ***Your role**: As a Receptionist/Administrator at Care UK, you can look forward to: - Competitive pay - we pay more than the average -...
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Receptionist/administrator
3 weeks ago
Ipswich, United Kingdom Care UK Residential Care Services Full timeExciting opportunity for a receptionist/adminisrator to join the team at Asterbury Place care home! £9.50 per hour plus excellent benefits! Weekend Shifts required! **Permanent** **Full time, 37.5 hours / week** You ***Your role**: As a Receptionist/Administrator at Care UK, you can look forward to: - Competitive pay - we pay more than the average -...
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Cancer Care Navigator
2 weeks ago
Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeAn exciting opportunity has arisen to become a Macmillan Cancer Care Navigator for ESNEFT based at Ipswich Hospital with travel to local community settings until 31st March 2025. Would you like to work in a supportive team environment, where you can make a real difference to cancer patients and their families? We are looking for someone who has good...
