Assessment Support Officer

2 weeks ago


Fleetwood, United Kingdom NHS Business Services Authority Full time

8. Updates customer notes to ensure records are accurate. 9. Responsible for returning customer calls to resolve queries promptly and efficiently, ensuring complete customer satisfaction.

10. Responsible for recording FOIs / the receipt of, the complaints database, ensuring complaints are assigned in timely manner in order to meet service level agreements. 11. Update the base data in the boss system and Integra coder when requested.

Enter term date information in order support the accurate assessment of a student award. 12. Manages own workload, working to agreed performance and accuracy targets in accordance with performance and quality standards, complying with all regulatory requirements such as data protection. 13.

Understands quality and its compliance. 14. Responsible for the security of documents, information and equipment under their control and undertakes all duties with due regards to the terms of the data protection act. 15.

Undertake such other duties as may be required commensurate with pay and experience. 16. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA. In addition to the above accountabilities, as post holder you are expected to: Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.



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