Customer Safety Executive

3 months ago

Surbiton, United Kingdom Exodus Full time

**We are seeking a** **Customer Safety Executive to join our Exodus H&S team, part of our Adventure division at Travelopia. This is an exciting role for someone with a keen interest in customer safety and adventure travel.**

As a Customer Safety Executive at Exodus you will ensure our award-winning worldwide trips are of the highest standards of safety and quality. Approximately 70% of their time and effort is focused on customer safety, and 30% on quality management processes.

To deliver these aims, the Customer Safety Executive will work closely with colleagues in the Operational Quality, Customer Services, and Product Teams as well as directly with our overseas local partners.

Exodus offers over 500 expertly crafted itineraries, across 100 destinations, on all seven continents. In time, the role will require some overseas travel to visit and audit a selection of our suppliers and partners. Expected to be between 10 and 25 days per year, normally taken in short trips of 5 to 10 days.

**What you will be doing**:

- Own the trip risk assessment process for your designated region, ensuring they are produced in clear written English and with appropriate control measures.
- Monitoring and investigating safety concerns and implementing remedial actions. Conducting and assisting in post-incident reviews for more significant issues
- Plan, perform and follow-up agreed safety audit work of local operators, accommodation, activities and transport providers. This may include both remote and in person reviews
- Rolling compliance checks with operators of high-risk trips including cycling holidays, high altitude and first aid requirements
- Monitoring customer feedback collected and analysed through our Holiday Evaluation Forms
- Maintaining standard Exodus supplier resources, such as Leader and Operator manuals and training platforms
- Operational branding - ensuring our local partners have appropriate branded items on Exodus trips

**What we are looking for**:

- Some experience in health and safety processes and management or tour operations. Formal Health and Safety qualifications are not a requirement but would be an advantage
- A keen interest or direct understanding of Adventure Travel, or adventurous / outdoor activities
- Experience in being flexible, and adaptable to change, remaining proactive and resourceful
- Strong written and verbal communication skills
- IT literate (especially Excel, PowerPoint and Word)
- Quick problem solver who can easily assimilate new methods and tools
- Loves to get their sleeves rolled up and be involved

**Join us and in return you will be rewarded with**:

- Competitive salary and uncapped commission
- 33 days annual leave that increases with length of service (including bank holidays & Educational travel)
- An enhanced employer contribution pension scheme
- International health insurance and Life insurance
- Progression Plan - personal development is key within Exodus
- Travel benefits and retail discounts
- Hybrid working

**A bit more about us**

Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary traveling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years. Our values are to Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, they underpin the work that we do and act as a reminder of why we do it. We are looking for people who can embrace our values and live them every day.

**If you’re looking for your next adventure** **and want to play a key role in the delivery of our Exodus experiences, then we would love to hear from you**

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

LI-SR1 #LI-HYBRID

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