Waiting List Administrator

7 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Endoscopy

**Grade**
- Band 3

**Contract**
- Permanent

**Hours**
- Part time - 16 hours per week

**Job ref**
- 164-5379530

**Site**
- City Campus

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 per annum

**Salary period**
- Yearly

**Closing**
- Today at 23:59

Job overview

We currently have a job opening for a weekend part-time Waiting List Administrator in our expanding Endoscopy service, which operates at City Campus, Treatment Centre, and QMC Campus.

The position is for 16 hours per week, and the workdays are Saturday and Sunday. The working hours are from 7:30 am to 4:00 pm.

Endoscopy is a dynamic and fast-paced department. As part of our team, you will need to effectively prioritise your workload, demonstrate confidence, and remain flexible and adaptable in this bustling environment.

Your responsibilities will include accurately booking patients onto the appropriate waiting list within the designated timeframe. Additionally, you will be performing various administrative duties, including covering the reception area.

Main duties of the job

We are seeking a dedicated and enthusiastic team player who possesses exceptional organisational and communication skills, coupled with a strong background in administration.

Your role will encompass greeting and assisting patients in the Endoscopy Unit, handling reception duties with professionalism and warmth. Furthermore, you will be responsible for accurately registering patients onto the appropriate waiting list and subsequently contacting them to schedule appointments within the designated timeframe. Additionally, various administrative tasks will be assigned to you. Familiarity with cancer pathway targets would be advantageous.

Working for our organisation

This department is known for its dynamic and fast-paced nature, where each day brings new challenges and opportunities. The work can be demanding, but it is also highly rewarding.

Detailed job description and main responsibilities

Key responsibilities for this role include:
Managing the addition and removal of patients from the NUH waiting list and coordinating their hospital admissions using hospital IT systems such as Medway PAS.

Adhering to established protocols to negotiate patient admissions for inpatient, day surgery procedures, and minor treatments.

Ensuring all relevant patient information is accurately recorded on the Trust's IT systems and updated in accordance with Trust Access Policy and Procedures.

Ensuring compliance with the Trust Waiting List Policy and meeting National and Trust Targets for waiting times.

Providing non-clinical guidance to patients seeking further advice on hospital admission, referring them to Consultants or lead nurses when necessary.

Identifying potential breaches against Trust waiting list targets and taking prompt and appropriate action to prevent breaches, including adherence to the 28-day target for cancelled operations.

Collaborating with clinical staff to ensure the availability of specialised equipment as required.

Contacting patients who have not responded to letters or have not attended pre-operative assessment clinics, following the guidelines outlined in the Trust Waiting List Policy.

Demonstrating flexibility in work assignments and providing coverage for colleagues within the Directorate as needed.

Undertaking any other duties and responsibilities that may be reasonably required.

Acting as the deputy for the Waiting List Coordinator in their absence when appropriate.

Person specification

Training & Qualifications

Essential criteria
- GCSE Level or equivalent in Maths/English Grades A-C
- Able to use Microsoft Office

Desirable criteria
- NVQ level 2/3 Business Admin

Experience

Essential criteria
- Demonstrate knowledge of waiting list processes

Desirable criteria
- Recent past NHS experience
- Knowledge of waiting list processes

Communication

Essential criteria
- Ability to develop good working relationships at all levels in a hospital environment
- Ability to deal tactfully with a wide range of people including patients
- Ability to priorities work and use initiative

Judgement skills

Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries escalating as appropriate to the Waiting List Co-ordinator
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who ar

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