Waiting List Administrator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Job overview**:
The post holder will be required to work within the Nottingham University Hospital’s Haematology Department at the City campus and take responsibility for: managing the day case waiting lists in accordance with the Trust waiting list targets, and handling associated telephone calls.

A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner

**Main duties of the job**:
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS and Bookwise.

Responsible for maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Medway PAS, in line with the Trust Access Policy.

**Working for our organisation**:
This is a unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Haematology department. You will join a busy and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Detailed job description and main responsibilities**:
You will need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

**Person specification**:
**Training & Qualifications**:
**Essential criteria**:

- Good command of the English language - both written and spoken. GCSE Level or equivalent standard in Maths/English
- NVQ Level 2/3 Business Admin

**Desirable criteria**:

- Experience of hospital systems such as MEDWAY NOTIS, Medical Office and Bookwise.

**Experience**:
**Essential criteria**:

- A recent past NHS experience
- Demonstrate knowledge of waiting list processes
- Understanding of the importance of confidentiality

**Desirable criteria**:

- Customer service experience

**Communication and relationship**:
**Essential criteria**:

- Ability to develop good working relationships with medical and other hospital staff at all levels
- Willing and able to work as part of a team
- Ability to prioritise workload and use own initiative
- Ability to communicate verbally in a clear and effective way both face to face and on the telephone

**Planning and organisation**:
**Essential criteria**:

- Works within prescribed deadlines
- Consistently works to high standards
- Demonstrates an ability to organise own work schedule

**Physical skills**:
**Essential criteria**:

- Frequent use of VDU equipment

**Other requirements specific to**:
**Essential criteria**:

- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these pu

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