Waiting List Coordinator

5 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Job overview**:
We currently have a vacancy for a Full time Waiting List Coordinator working in our expanding Endoscopy Unit which covers City Campus, Treatment Centre and QMC Campus.

Working 37.5 hours per week working 5 / 7 days

Monday to Sunday between the hours of 7.30am - 8pm on a rota basis.

You will be required to work weekends at least once a month.

In the role you will be expected to work cross sites at the City, QMC and The Treatment Centre.

**Main duties of the job**:
The post holder will work as part of a team of Waiting List Coordinators and be responsible for covering the endoscopy service & GA lists, maximising capacity, providing support for the administrative team as well as communicating with the wider endoscopy clinical and nursing teams.

They will have excellent decision making skills and the ability to work autonomously. An understanding of local and national cancer and RTT targets is essential. You will attend local and divisional PTL meetings and support the leadership team in the completion of various reports.

**Working for our organisation**:
Endoscopy is a fast paced, complex service and as such, the ability to multi task, work under pressure and to strict deadlines and exceptional time management and organizational skills are a must.

**Detailed job description and main responsibilities**:

- Conduct staff appraisals and effectively manage sickness including return to work interviews.
- Be responsible for line management of the waiting list administration team to include HR and staff sickness responsibilities.
- Direct the waiting list administrative team to current learning and training tools to ensure staff are kept up to date, including mandatory training.
- Responsible for adding/removing patients to the NUH waiting list and coordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS
- Be responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Medway PAS, in line with Trust Access Policy
- Ensure patients are added to appropriate waiting lists using hospital IT systems in accordance with Trust policies.
- Ensure all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy
- To be responsible for arranging emergency cover for theatre sessions where the surgeons becomes unavailable at short notice.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
- Good command of the English language - both written and spoken

**Desirable criteria**:

- Business Administration at Level 3 Qualification

**Communication**:
**Essential criteria**:

- The ability to deal with conflict in a diplomatic and tactful manner
- Must be able to handle distressed or aggressive patients, carers or visitors

**Experience**:
**Essential criteria**:

- Proven clerical experience and Endoscopy experience
- Proven experience of waiting list management within the NHS

**Judgement skills**:
**Essential criteria**:

- Ability to recognise and advise senior managers on operational issues affecting waiting lists, theatre schedules and capacity
- Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality

**Planning and Organisational**:
**Essential criteria**:

- Ability to multi-task and manage time effectively
- Displays self confidence, innovation and positive image
- Gives consistent and stable performance under pressure

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentati

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